Sales Team Leader

Heat Pump Service & Air Con Solutions; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Backpacker Job Board in Australia is seeking a Sales Team Leader for our Heat Pump Services operation across Victoria and NSW. You will recruit, build and lead a high-performing call centre sales team, setting targets and coaching for results.

You’ll drive daily and monthly KPIs, manage pipelines, and ensure compliant, high-quality customer engagements while collaborating with management to expand market reach.

Qualifications

• Lead a call centre sales team
• Proven ability to recruit and develop teams
• Strong leadership and coaching skills
• Track record of achieving KPIs
• Excellent communication and interpersonal skills
• Hands-on leader who can drive from the front

Responsibilities

• Recruit, onboard and build a team of high-performing sales agents.
• Lead, motivate and manage a call centre sales team.
• Drive daily, weekly and monthly sales KPIs and targets.
• Monitor performance, conversion rates and call activity.
• Coach on sales techniques, objection handling and closing.
• Conduct regular call reviews and team training.
• Create a high-performance, accountable sales culture.
• Manage pipelines and ensure follow-ups.
• Collaborate with management to improve sales performance.
• Ensure compliance with company standards.

Job description

# Sales Team Leader – Call Centre **Heat Pump Services | Victoria & NSW** **Build a team. Drive sales. Make an impact.** Heat Pump Services is growing, and we're looking for an experienced, motivated Sales Team Leader to build, lead and develop a high-performing call centre sales team.

We specialise in helping Australian households transition to energy-efficient hot water solutions through quality heat pump systems. With increasing demand across Victoria and NSW, we're expanding our sales operation and looking for someone who knows how to turn sales opportunities into results.

The Role

You'll be responsible for recruiting, building and managing a team of outbound sales agents who engage with customers across Victoria and NSW, generating and converting heat pump sales opportunities over the phone. You'll be hands-on with the team, setting expectations, coaching agents and ensuring daily, weekly and monthly sales targets are achieved.

Key Responsibilities

• Recruit, onboard and build a team of high-performing sales agents.
• Lead, motivate and manage a call centre sales team.
• Drive daily, weekly and monthly sales KPIs and targets.
• Monitor individual and team performance, conversion rates and call activity.
• Coach agents on sales techniques, objection handling and closing.
• Conduct regular call reviews, feedback sessions and team training.
• Create a positive, accountable and performance-driven sales culture.
• Manage sales pipelines and ensure customer follow-ups are completed.
• Work closely with management to identify opportunities to improve sales performance.
• Ensure all sales activity meets company standards and compliance requirements.

What We're Looking For

• Previous experience leading or supervising a call centre sales team.
• Proven ability to recruit, build and develop sales teams.
• Strong sales leadership and coaching skills.
• A track record of achieving and exceeding sales KPIs.
• Confident managing performance and holding people accountable.
• Excellent communication and interpersonal skills.
• A hands-on attitude and the ability to lead from the front.
• Experience in energy, utilities, solar, batteries, home improvements or telecommunications is advantageous.
• Most importantly, we're looking for someone with energy, drive and the ability to get the best out of people.

What's On Offer?

• Opportunity to build and grow your own sales team.
• Work with a growing Australian heat pump business.
• Established products and a growing market across Victoria and NSW.
• Uncapped opportunity to earn based on performance.
• Support from an experienced management team.
• Career progression as the business expands.
• A fast-paced environment where results and initiative are recognised.

Who Should Apply?

This role would suit an experienced Call Centre Team Leader, Sales Supervisor or Sales Manager who is ready to take ownership of a team, build a strong sales culture and drive measurable results. If you know how to build a team, develop great salespeople and consistently hit targets, we'd love to hear from you.