Business Development Consultant

Smart Energy Upgrades; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Smart Energy Upgrades in Melbourne, VIC, is seeking an onsite Business Development Consultant to handle inbound enquiries, prepare and send quotes, and follow up warm leads from our advertisements. You will answer inbound calls, assess rebate eligibility, coordinate with internal teams, book installations, and keep CRM records up to date, delivering outstanding customer service.

This role suits a motivated communicator who thrives in a fast-paced environment and enjoys turning enquiries into

Qualifications

• Experience in inbound and outbound sales, customer service or appointment setting.
• Strong verbal and written communication skills; able to manage multiple enquiries efficiently.
• Proactive, goal-oriented mindset; thrives in a fast-paced environment.

Responsibilities

• Answer inbound calls and contact customers who expressed interest via advertisements.
• Assess rebate eligibility and prepare tailored quotes.
• Book installations and update CRM records.
• Coordinate with internal teams to ensure a smooth customer journey.
• Follow up warm leads to convert enquiries into sales.

Skills

Inbound/outbound sales

Customer service

Appointment setting

Verbal & written communication

Multitasking

Goal-oriented

Fast-paced environment

CRM experience

Education

Bachelor’s degree in Business or Marketing

Tools

HubSpot

Job description

Smart Energy Upgrades is an innovative leader in sustainable energy solutions based in Australia, helping homeowners and businesses transition to eco-friendly and cost-efficient energy systems. We specialise in heat pump hot water systems, air conditioning, solar and battery solutions, supporting customers in accessing government rebates while reducing their carbon footprint and energy costs. Our mission is to deliver practical upgrades that create both environmental and financial value.

Role Description

We are seeking an onsite Business Development Consultant located in Melbourne, VIC.

The primary focus of this role is handling inbound enquiries, preparing and sending quotes, and following up customers who have signed up through our advertisements (warm leads only – no cold calling).

The successful candidate will answer inbound calls, contact customers who have expressed interest in our services via multiple advertisements, assess eligibility for rebates, prepare tailored quotes, book installations, update CRM records, and coordinate with internal teams to ensure a smooth customer journey.

This role is ideal for someone confident on the phone, organised, and motivated to convert enquiries into sales while delivering excellent customer service.

Qualifications

• The ideal candidate will have experience in inbound and outbound sales, customer service, or appointment setting, strong verbal and written communication skills, and the ability to manage multiple enquiries efficiently.
• Experience preparing quotes and using CRM systems such as HubSpot is highly regarded.
• A proactive, goal-oriented mindset and the ability to work in a fast-paced environment are essential.
• Previous experience in VEU Program, HVAC, solar, or home upgrade industries is an advantage.
• A Bachelor’s degree in Business, Marketing, or a related field is preferred but not essential.