Sales Support Representative- Fixed Term 8 Months

UPS; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

UPS is seeking a motivated Sales Support Representative for an 8-month temporary contract in Sydney. You will support the field sales team with CRM updates, lead qualification, and opportunity management, while helping drive revenue growth and customer engagement.

The role offers exposure to sales processes, account management activities, and opportunities for progression into Inside Sales Executive or Account Executive roles. Strong communication and organizational skills are essential.

Qualifications

• Experience in sales support, customer service, telesales, business development, or administration.
• Strong communication and relationship-building skills.
• Comfortable conducting outbound customer calls.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Teams).
• Experience using CRM systems is highly desirable.

Responsibilities

• Support the sales team with opportunity creation, updates and maintenance in CRM systems.
• Assist with lead management, qualification and distribution.
• Monitor pipeline hygiene and ensure customer records are accurate.
• Prepare sales reports, dashboards and performance tracking updates.
• Conduct outbound calls to generate appointments and opportunities.
• Assist with customer follow-ups on proposals, quotations and service inquiries.
• Support customer retention and win-back campaigns.
• Coordinate customer communications on behalf of Account Executives.
• Prepare customer proposals, pricing requests and sales presentations.
• Support campaign execution and lead generation.

Skills

Sales support

Customer service

Telesales

Business development

Administration

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Excel

Microsoft Outlook

PowerPoint

Teams

Job description

We are seeking a motivated and customer-focused Sales Support Representative to join our Sales team on an 8-month temporary contract. This role will provide administrative and operational support to the field sales team, helping drive customer engagement, maintain sales pipeline accuracy, and support revenue growth initiatives.

This position is ideal for an individual with previous sales, customer service, or business development experience who is looking to build a career in sales. The successful candidate will gain exposure to sales processes, customer relationship management, and account management activities, with the opportunity to develop skills aligned to future Inside Sales Executive (ISE) or Account Executive (AE) roles.

RESPONSIBILITIES:

Support the sales team with opportunity creation, updates, and maintenance within CRM systems.

Assist with lead management, qualification, and distribution.

Monitor pipeline hygiene and ensure customer records are accurate and up to date.

Prepare sales reports, dashboards, and performance tracking updates.

Conduct outbound calls to customers and prospects to generate appointments and identify opportunities.

Assist with customer follow‑ups relating to proposals, quotations, and service inquiries.

Support customer retention and win‑back campaigns.

Coordinate customer communication activities on behalf of Account Executives.

Commercial Support

Assist in preparing customer proposals, pricing requests, and sales presentations.

Support campaign execution and lead generation initiatives.

Collaborate with marketing and operational teams to support business growth opportunities.

Identify cross‑sell and upsell opportunities within existing customer portfolios.

Team & Operational Support

Assist with sales meeting preparation, documentation, and follow‑up actions.

Maintain records of customer interactions and activities.

Provide administrative support to the wider sales team as required.

Participate in sales training and development activities.

DESIRED SKILLS AND EXPERIENCE

Previous experience in sales support, customer service, telesales, business development, or administration.

Strong communication and relationship‑building skills.

Comfortable conducting outbound customer calls.

Strong organizational skills and attention to detail.

Ability to manage multiple priorities in a fast‑paced environment.

Proficiency in Microsoft Office applications, particularly Excel, Outlook, PowerPoint, and Teams.

Experience using CRM systems is highly desirable.

Self‑motivated and eager to learn.

Positive attitude with a customer‑first mindset.

Strong problem‑solving and analytical skills.

Interest in developing a long‑term career in sales.

Ability to work collaboratively within a team environment.

In this role due to the nature of the operations, you may be required to work hours outside of this band.

Company Overview:

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries. That’s logistics. And that’s exactly what a career at UPS is all about.

From our roots as a Seattle, Washington-based bike‑messenger company to our present day, multi‑billion‑dollar global corporation, our team has held a singular focus. Making the world work better for everyone. At the heart of all that we do, you’ll find a true dedication to our people, our customers, and the communities we serve.

Whether you start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has opportunities to grow. Empowering careers and commerce around the globe take more than innovative thinkers, collaborative teammates, and incredible technology. It calls on the values, purpose, and mission that have driven us right from the start.

It all begins with talented individuals like you. People who are ready to turn ideas into successful business practices. Explore how UPS jobs can make the world work better for you. Join our team of over 500,000 UPSers.

Only shortlisted applicants will be contacted.