Sales Support & Data Entry Specialist (Quotes & Design)

Sydney Glass Pty Ltd; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Job summary

Sydney Glass is seeking a Data Entry and Sales Support Officer at our Bankstown site. You will be the first friendly voice for customers who call, email or walk in, turning enquiries into quotes and finished jobs.

You will prepare designs in Synergy, keep records accurate, and support the sales team to keep operations smooth. If you enjoy working with people, value accuracy and want to grow with a well-established local business, we would love to hear from you.

Qualifications

• At least 2 years of experience in a similar customer service, sales support or administration role.
• Experience using Microsoft Office software (for example Outlook, Word and Excel).
• Accurate data entry skills with strong attention to detail.
• Clear, friendly and confident communication, both on the phone and face to face.
• Ability to manage competing priorities and stay organised in a busy environment.
• Confidence using computer systems and a willingness to learn new software.
• Experience in the glazing or glass industry.
• Experience using Synergy software.
• Familiarity with Xero accounting software.
• Previous experience handling EFTPOS payments.
• A relevant qualification in business administration, glazing or a related trade.

Responsibilities

• Answer incoming phone calls and respond to customer enquiries in a warm, helpful and professional manner.
• Welcome and assist walk-in customers at the front counter.
• Collect the information needed from customers to prepare accurate quotes and process orders.
• Process customer payments via EFTPOS.
• Prepare quotes and design work using Synergy software.
• Follow up with customers on outstanding quotes and enquiries, helping them move forward with their projects.
• Enter and maintain accurate customer, order and quote information in company systems.
• Complete general data entry tasks, making sure information is reliable and easy for the team to use.
• Provide general administration support to the sales team.
• Schedule customer pickups and keep customers informed.
• Assist with day-to-day sales administration so the team can operate efficiently.
• Other reasonable duties within the employee’s skills and competence, as directed.

Skills

Attention to detail

Customer service

Communication

Organised

Time management

Education

Business administration or glazing qualification

Tools

Synergy

Xero

Microsoft Office

EFTPOS

Job description

Sydney Glass is seeking a Data Entry and Sales Support Officer at our Bankstown site. You will be the first friendly voice for customers who call, email or walk in, turning enquiries into quotes and finished jobs.

You will prepare designs in Synergy, keep records accurate, and support the sales team to keep operations smooth. If you enjoy working with people, value accuracy and want to grow with a well-established local business, we would love to hear from you.