Sales Support & Customer Service Assistant

Unicard Systems; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Unicard Systems in Sydney seeks an office-based Customer Service & Sales Support Administrator to join our team. You will answer incoming calls, respond to enquiries and process orders received via our online store, phone and email, working with the inside sales team to ensure accurate entry and timely updates.

The ideal candidate is organized, detail-oriented, and comfortable using computers and business systems, with good written and verbal communication and the ability to balance multiple

Qualifications

• Experience in customer service, administration, retail, order processing or sales support.
• Friendly, professional telephone manner and clear written communication.
• Strong organisation skills and attention to detail.
• Confidence using computers, email and business systems.
• Willingness to learn about our products and processes.
• Ability to work independently and contribute to a team.

Responsibilities

• Answer incoming calls and assist customers or direct enquiries to the appropriate team member.
• Process customer orders received online, by phone and by email.
• Enter and process orders on behalf of the inside sales team.
• Assist with routine product enquiries, pricing and quotes.
• Coordinate with sales, warehouse and service teams to support order fulfilment.
• Keep customers informed about order progress, availability and delivery.
• Maintain accurate customer records and order details.
• Provide general administrative support to the sales team.

Job description

About us

Unicard Systems is an established Australian provider of card printers, identification cards, consumables and accessories. We support customers across education, government, corporate and healthcare, supplying reliable products backed by experienced local support.

About the role

This office-based position combines customer service, sales support and administration. You will answer incoming calls, respond to customer enquiries and process orders received through our online store, phone and email. Working closely with our inside sales team, you will help ensure orders are entered accurately, customers receive timely updates and enquiries reach the right person.

Key responsibilities

• Answer incoming calls and assist customers or direct enquiries to the appropriate team member.
• Process customer orders received online, by phone and by email.
• Enter and process orders on behalf of the inside sales team.
• Assist with routine product enquiries, pricing and quotes.
• Coordinate with sales, warehouse and service teams to support order fulfilment.
• Keep customers informed about order progress, availability and delivery.
• Maintain accurate customer records and order details.
• Provide general administrative support to the sales team.

About you

You enjoy helping people, communicate clearly and take pride in getting the details right.
You can manage several tasks at once while keeping customers and colleagues informed.

We are looking for

• Experience in customer service, administration, retail, order processing or sales support.
• A friendly, professional telephone manner and clear written communication.
• Strong organisation skills and attention to detail.
• Confidence using computers, email and business systems.
• A willingness to learn about our products and processes.
• The ability to work independently and contribute to a team.