Sales Support Administrator

u&u Recruitment Partners; City of Monash; On-site; AUD 42,000 - 60,000; Full time

Job summary

u&u Recruitment Partners in Mulgrave is seeking a Sales Support Administrator for a 6 month contract. The role involves processing high volumes of digital orders, resolving pricing discrepancies and onboarding new customers.

You will work across multiple systems and collaborate with internal teams and customers via email to keep orders moving. The successful candidate will demonstrate exceptional attention to detail, accuracy, and the ability to investigate issues rather than just process

Qualifications

• Experience in order processing and sales administration.
• Exceptional attention to detail and accuracy.
• Confidence working across multiple systems and platforms.
• Strong analytical and problem-solving skills to investigate discrepancies.

Responsibilities

• Processing high volumes of digital orders accurately and efficiently.
• Reviewing orders and identifying errors, discrepancies and variances.
• Investigating pricing discrepancies and processing necessary adjustments.
• Responding to customer and stakeholder enquiries via email regarding orders, pricing and issues.
• Managing and updating customer cases and order information.
• Identifying recurring system or process issues and contributing to improvements.
• Assisting with manual order entry and other Customer Experience activities during busy periods.
• Onboarding new customers.

Skills

Order processing

Sales administration

Attention to detail

Multi-system experience

Analytical problem-solving

Tools

CRM systems

ERP systems

MS Excel

Email communication

Job description

• Mulgrave location;
• 6 month contract; and
• $36.82 per hour + super.

We are looking for a Sales Support Administrator with experience in high-volume order processing.

We will work across multiple systems and collaborate with internal teams and customers via email to resolve issues and keep orders moving.

Your key responsibilities will include:

• Processing high volumes of digital orders accurately and efficiently;
• Reviewing orders and identifying errors, discrepancies and variances;
• Investigating pricing discrepancies and processing necessary adjustments;
• Responding to customer and stakeholder enquiries via email regarding orders, pricing and issues;
• Managing and updating customer cases and order information;
• Identifying recurring system or process issues and contributing to improvements;
• Assisting with manual order entry and other Customer Experience activities during busy periods; and
• Onboarding new customers.

The role requires someone who is comfortable working with volume, accuracy and deadlines, while also being able to investigate problems rather than simply process transactions.

We are looking for someone who has:

• Experience in order processing and sales administration;
• Exceptional attention to detail and a strong focus on accuracy;
• Confidence working across multiple systems and platforms;
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies and identify the cause of errors; and
• The ability to work collaboratively with multiple internal teams to resolve issues.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.