Customer Service & Administration Assistant

Gingin Grass Fed; Perth; On-site; AUD 55,000 - 75,000; Full time

Job summary

Gingin Grass Fed is seeking a Customer Service & Administration Assistant to be the main contact for customers and provide day-to-day support to the Director and Operations Manager in Perth, WA. The role covers customer queries, order processing, refunds, records management, and coordination of staff rosters and recruitment tasks.

A friendly, tech-savvy communicator who can work independently is ideal. The successful candidate will handle emails, scheduling, and general admin duties, supporting

Qualifications

• Friendly, accommodating and genuinely enjoys helping people.
• Clear and confident communicator, both on the phone and in writing.
• Organised and reliable, with good attention to detail and follow-through.
• Tech-savvy and confident using computers, email and online systems.
• Quick to learn, with good judgement and common sense.
• Comfortable working independently, adapting to changing priorities and asking questions when needed.
• Experience in customer service, administration or a similar role would be helpful.
• Experience in HR or staff administration would be highly regarded, as would experience with WooCommerce or other online ordering systems.

Responsibilities

• Answering customer phone calls and responding to emails in a friendly, helpful way.
• Assisting with online orders, including changes, delivery questions and collection enquiries.
• Helping resolve customer concerns and following up to make sure nothing gets missed.
• Processing refunds or credits within agreed guidelines and seeking approval when required.
• Liaising with the Operations Manager, packing team and drivers about orders and deliveries.
• Keeping customer and order records accurate and up to date.
• Helping coordinate market staff, including communicating rosters and passing on relevant information.
• Assisting with staff administration, including maintaining employee records, coordinating induction paperwork and supporting recruitment tasks as required.
• Providing general administration and personal assistant support to the Director and Operations Manager, including emails, scheduling and following up everyday matters.
• Assisting with printing, filing and keeping office documents organised.

Skills

Customer service

Administration

HR

Tools

Excel

POS software

WooCommerce

Job description

Customer Service & Administration Assistant

You'll be an important point of contact for our customers and provide day-to-day support to our Director and Operations Manager. This is a varied role for someone who can answer a customer's question, follow up an order, keep track of the details and happily turn their hand to the next task.

Key responsibilities

Answering customer phone calls and responding to emails in a friendly, helpful way.

Assisting with online orders, including changes, delivery questions and collection enquiries.

Helping resolve customer concerns and following up to make sure nothing gets missed.

Processing refunds or credits within agreed guidelines and seeking approval when required.

Liaising with the Operations Manager, packing team and drivers about orders and deliveries.

Keeping customer and order records accurate and up to date.

Helping coordinate market staff, including communicating rosters and passing on relevant information.

Assisting with staff administration, including maintaining employee records, coordinating induction paperwork and supporting recruitment tasks as required.

Providing general administration and personal assistant support to the Director and Operations Manager, including emails, scheduling and following up everyday matters.

Assisting with printing, filing and keeping office documents organised.

About you

Friendly, accommodating and genuinely enjoys helping people.

A clear and confident communicator, both on the phone and in writing.

Organised and reliable, with good attention to detail and follow-through.

Tech-savvy and confident using computers, email and online systems.

Quick to learn, with good judgement and common sense.

Comfortable working independently, adapting to changing priorities and asking questions when needed.

Experience in customer service, administration or a similar role would be helpful.

Experience in HR or staff administration would be highly regarded, as would experience with WooCommerce or other online ordering systems.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Service and Administration Officer?
• How much notice are you required to give your current employer?
• How many years' experience do you have in Human Resources (HR)?
• Do you have experience using Microsoft Excel?
• Do you have experience using point of sale (POS) software?
• Do you have Complaint Handling experience?
• How many years experience in Website Administration do you have?
• Do you have experience preparing work rosters?
• Do you have a current Australian driver's licence?