Sales Support / Customer Service Administrator

seek.com.au; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

seek.com.au is seeking a part-time administrative lynchpin to support our internal team in a Kilsyth South on-site facility. The role runs 5 days a week with potential for future full-time growth, aligned to school hours (9am–3pm).

You will liaise with stakeholders and manage ad-hoc, service, and project orders, invoicing, stock tracking, and EOM support. Requirements include a minimum 4 years of admin experience and a proactive approach to learning, problem solving, and collaboration.

Qualifications

• Minimum 4 years administrative experience.
• Experience in a trade-based environment (HVAC, building products, construction, industrial machinery, mining) preferred.
• Proactive approach to learning, problem solving and collaboration.
• Flexibility, multi-tasking and ability to meet deadlines.
• Import experience will be looked upon favourably.

Responsibilities

• Sales invoicing upon approval
• Assisting with co-ordination of deliveries and liaising with the warehouse
• Stock administration tracking and support to EOM stocktake reporting
• Monthly credit card expense reporting
• Assistance with EOM reporting
• Petty cash and credit card reconciliation
• Admin support to the internal team
• Maintain office supply levels

Skills

Customer service

Internal sales experience

Administrative support

Problem solving

Tools

ERP software

Job description

Due to sustained company growth, we are looking for a part-time administrative lynchpin to support our internal team.

You will liaise directly with all stakeholders to ensure desired outcomes while adhering to the accreditation requirements of the company.

You will develop strong relationships with the internal team, off‑site teams, and customers for the purposes of delivering strong, clear outcomes - including co‑ordinating the preparation of ad‑hoc, service, and project orders, sales invoicing, stock tracking, scheduling, and EOM support.

Duties for the role include, but are not limited to:

• Sales invoicing upon approval
• Assisting with co‑ordination of deliveries and liaising with the warehouse
• Stock administration tracking and support to EOM stocktake reporting
• Monthly credit card expense reporting
• Assistance with EOM reporting
• Petty cash and credit card reconciliation
• Admin support to the internal team
• Maintain office supply levels

About You

Customer service/internal sales experience from within a trade‑based environment is considered highly desirable - e.g. HVAC, building products, construction, industrial machinery, mining, or similar.

• Minimum 4 years administrative experience, preferably in a similar role
• Pro‑active approach to learning, problem solving, and collaboration
• Flexibility and multi‑tasking ability
• Ability to work both independently and as part of a team
• Ability to work to deadlines and prioritise workload
• Exposure to accounting/ERP software is desirable, but not required

** Import experience will be looked upon favourably and should be highlighted in your application **

The Role

• Part‑time on‑site only 5 days per week, with a view to grow to increase to full‑time as the company grows
• School hours - 9am to 3pm (neg)
• Office‑based at combined warehouse facility - located Kilsyth South
• An immediate start is on offer to the successful candidate

This family‑friendly company values their team members highly and as the team is the backbone of this company, an appropriate cultural fit is considered crucial to securing this desirable role.

Appropriate applicants will be contacted for an initial telecon, with successful candidates progressing to an in‑person interview for this role.