Sales Support Coordinator

Stellar Recruitment; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Stellar Recruitment is partnering with a growing Australian business in the NSW Rosebery area to recruit a Sales Support Coordinator. This role sits at the center of the sales and customer journey, managing enquiries and supporting the sales team from initial contact through to production and handover.

You will own coordinating enquiries, maintaining CRM records, and assisting with order processing and reporting, while learning about the sales process and interacting with customers and an

Qualifications

• 3+ years' experience in sales support, sales administration or a similar coordination role.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confidence working across multiple priorities in a busy environment.
• Experience using a CRM or similar business system.

Responsibilities

• Managing customer enquiries across phone, email, online and showroom channels.
• Qualifying incoming leads and allocating opportunities to the appropriate sales consultant.
• Maintaining accurate CRM records and following up outstanding or aged enquiries.
• Supporting the sales team with order processing, invoicing and sales administration.
• Coordinating project drawings, approvals and revisions.
• Tracking project stages, actions and key deadlines.
• Coordinating handovers between sales, production and procurement.
• Supporting reporting, customer follow-up and the day-to-day running of the NSW office.

Skills

Sales support

Customer service

CRM experience

Tools

Simpro

Job description

About the role

Stellar Recruitment is partnering with a growing Australian business within the specialist building services sector to recruit a Sales Support Coordinator for their NSW team in Rosebery.

This isn't a role where you'll be doing the same administrative tasks every day.

You'll sit at the centre of the sales and customer journey, managing incoming enquiries, supporting the sales team and helping ensure projects continue moving from initial enquiry through to production and handover.

It's also a great opportunity for someone who is eager to learn and looking for exposure to sales, with the chance to build an understanding of the sales process while working closely with customers and an experienced sales team.

The role will suit someone who enjoys taking ownership, keeping on top of the detail and being the person others can rely on to make sure things get done.

What you'll be doing

You'll be responsible for:

• Managing customer enquiries across phone, email, online and showroom channels
• Qualifying incoming leads and allocating opportunities to the appropriate sales consultant
• Maintaining accurate CRM records and following up outstanding or aged enquiries
• Supporting the sales team with order processing, invoicing and sales administration
• Coordinating project drawings, approvals and revisions
• Tracking project stages, actions and key deadlines
• Coordinating handovers between sales, production and procurement
• Supporting reporting, customer follow-up and the day-to-day running of the NSW office

About you

You'll be someone who is confident communicating with customers, naturally organised and comfortable keeping multiple priorities moving at once.

Ideally, you'll bring:

• 3+ years' experience in sales support, sales administration or a similar coordination role
• Strong customer service and communication skills
• Excellent organisation and attention to detail
• Confidence working across multiple priorities in a busy environment
• Experience using a CRM or similar business system
• A proactive approach and willingness to follow tasks through to completion

Experience within construction, building services, manufacturing or a related industry would be advantageous, but isn't essential. Experience with Simpro would also be highly regarded. If you're someone who enjoys working with customers, keeps on top of the detail and is eager to learn more about sales and build your commercial experience, we'd love to hear from you.