Sales Support Coordinator: Drive Customer Journeys

Stellar Recruitment; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Stellar Recruitment is partnering with a growing Australian business in the NSW Rosebery area to recruit a Sales Support Coordinator. This role sits at the center of the sales and customer journey, managing enquiries and supporting the sales team from initial contact through to production and handover.

You will own coordinating enquiries, maintaining CRM records, and assisting with order processing and reporting, while learning about the sales process and interacting with customers and an

Qualifications

• 3+ years' experience in sales support, sales administration or a similar coordination role.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confidence working across multiple priorities in a busy environment.
• Experience using a CRM or similar business system.

Responsibilities

• Managing customer enquiries across phone, email, online and showroom channels.
• Qualifying incoming leads and allocating opportunities to the appropriate sales consultant.
• Maintaining accurate CRM records and following up outstanding or aged enquiries.
• Supporting the sales team with order processing, invoicing and sales administration.
• Coordinating project drawings, approvals and revisions.
• Tracking project stages, actions and key deadlines.
• Coordinating handovers between sales, production and procurement.
• Supporting reporting, customer follow-up and the day-to-day running of the NSW office.

Skills

Sales support

Customer service

CRM experience

Tools

Simpro

Job description

Stellar Recruitment is partnering with a growing Australian business in the NSW Rosebery area to recruit a Sales Support Coordinator. This role sits at the center of the sales and customer journey, managing enquiries and supporting the sales team from initial contact through to production and handover.

You will own coordinating enquiries, maintaining CRM records, and assisting with order processing and reporting, while learning about the sales process and interacting with customers and an