Sales Support Coordinator

The Talent Corner; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary plus superannuation

Career progression into Sales Account

Product training and annual sales conf

Job summary

Southland Supply Group is seeking a proactive Sales Support Coordinator in Sydney to support Account Managers, process orders, and manage quotations. You will proactively identify opportunities, reactivate inactive customers, and handle outbound calls to grow existing accounts.

In this role you will build strong customer relationships, provide product guidance, monitor ETAs, and maintain accurate CRM records.

Qualifications

• Experience in sales support or customer service in a fast-paced environment.
• Strong written and verbal communication.
• Proficient with CRM and ERP systems.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities.

Responsibilities

• Managing customer orders from entry through to delivery, monitoring backorders and ETAs.
• Preparing and following up on customer quotations and maintaining CRM records.
• Partnering with Account Managers on enquiries, follow-ups and sales activities.
• Building relationships and advising on products, pricing, availability, and alternatives.
• Identifying sales opportunities through outbound calls and re-engagement of inactive customers.
• Monitoring customer activity to identify trends and opportunities for growth.

Skills

Sales support

Customer service

Order processing

Quotations

CRM experience

ERP knowledge

Microsoft Office

Communication

Organisational skills

Teamwork

Tools

CRM software

ERP software

Microsoft Office

Job description

Sales Support Coordinator

About the Company

Southland Supply Group is a family-owned business specialising in safety and industrial supplies, including personal protective equipment (PPE), workwear and site safety products. With multiple branches and warehouses nationally, Southland supplies trade and retail customers across a range of industries.

About the Role

Combining customer relationship management, proactive sales activity and account support, the Sales Support Coordinator role is well suited to someone who enjoys customer interaction, is super organised and is looking to further develop their sales career.

Working closely with Southland Account Managers, the Sales Support Coordinator will play an important role in supporting sales performance by identifying new opportunities, following up quotations, reactivating inactive customers, making outbound sales calls and supporting the growth of existing accounts.

Additionally, the role also incorporates a strong customer service component, including managing sales orders, providing timely updates, resolving enquiries and offering suitable product solutions.

The position involves:

• Managing customer orders from entry through to delivery, proactively monitoring backorders, updating ETAs and resolving issues.
• Preparing and following up on customer quotations, managing the sales pipeline and maintaining accurate CRM records.
• Partnering with Account Managers regarding customer enquiries, follow-ups, reporting and sales activities.
• Building strong customer relationships, providing advice on products, pricing, availability and suitable alternatives.
• Identifying and developing sales opportunities through proactive outbound calls, account development and re-engagement of inactive customers.
• Monitoring customer activity, identifying sales trends and opportunities for growth, and contributing to continuous improvement in customer service.

Skills and Experience

• Previous experience in sales support, internal sales, customer service, order processing or quoting.
• Experience working in a fast-paced, customer-focused environment.
• Strong written and verbal communication skills, with a confident and professional phone manner.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities.
• Proficiency in Microsoft Office, with experience using CRM and ERP systems.
• A proactive, solutions-focused approach and willingness to take ownership of customer enquiries.
• A positive, adaptable attitude and willingness to work collaboratively as part of a team.

Why Join the Southland Team?

• Attractive base salary plus superannuation.
• Opportunity for career progression into Sales Account Management.
• Learn from the National Sales Manager and Customer Service Manager.
• Play an important role in supporting key customer accounts and major contracts.
• Receive supplier product training and attend the annual sales conference.
• Join an established, family-owned business with a strong presence in the industrial supply sector.

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