Sales Support & Administration Coordinator

seek.com.au; Willoughby; On-site; AUD 70,000 - 90,000; Full time

Job summary

Perdays, an Australian health supplements company, is looking for a Sales Support & Administration Coordinator to provide integrated sales, customer, and office support across B2B and D2C channels. You will handle customer inquiries, process orders and invoices, manage CRM data, and communicate product updates to B2B customers.

In this role you will maintain customer records, assist with stock monitoring across B2B, D2C and 3PL, and coordinate office tasks to ensure smooth day-to-day operations.

Qualifications

• 2–4 years' experience in sales support or administration.
• Strong admin and organisational skills with high attention to detail.
• Experience processing orders and managing customer accounts.
• CRM experience with data accuracy; Oracle CRM preferred.
• Excellent written and verbal communication; able to engage B2B and D2C customers.
• Proactive approach with the ability to work autonomously.

Responsibilities

• Provide day-to-day administrative and operational support for B2B customers.
• Process and coordinate purchase orders and invoices.
• Communicate approved product updates to B2B customers.
• Manage the brand's customer service inbox for D2C inquiries.
• Handle order, delivery, return and refund inquiries.
• Maintain and update CRM and customer records across B2B and D2C.
• Monitor stock levels across B2B, D2C and 3PL and report low-stock risks.
• Coordinate office maintenance, repairs and supplies.

Skills

Attention to detail

Communication skills

Organisational skills

Autonomous work

Tools

Oracle CRM

Microsoft Excel

PowerPoint

Job description

The Sales Support & Administration Coordinator provides integrated sales, customer, administrative and office support across Perdays' B2B and D2C channels, ensuring the effective day-to-day operation of the Australian business. The role supports B2B and D2C sales activities through customer and order administration, CRM and data management, customer communication and general sales support. For B2B, the role supports retail and wholesale customers, stockists and key accounts with day-to-day administration, orders, enquiries, product information and follow-up. For D2C, the role manages the brand's customer service inbox, responds to customer enquiries and provides administrative, inventory and data management support. The position also takes responsibility for some general office support, including office supplies, facilities, maintenance coordination and general workplace requirements.

Key responsibilities

Provide day-to-day administrative and operational support for B2B customers and accounts

Process and coordinate purchase orders and invoices accurately and promptly

Communicate approved product updates, range changes and key information to B2B customers

Manage the brand's customer service email inbox, responding to D2C customer enquiries promptly and professionally

Handle order, delivery, return and refund enquiries in line with company policies

Maintain and update CRM systems and customer records across B2B and D2C where applicable

Monitor overall stock levels across B2B, D2C and 3PL, and report low-stock or stock-out risks to the National Sales Manager promptly

Take day-to-day responsibility for the smooth running of the office

Monitor and replenish office food, beverages, kitchen supplies, stationery and general consumables

Coordinate office maintenance, repairs and servicing as required

About you

2-4 years' experience in sales support, office coordination, administration, customer service or a similar role, ideally within a B2B environment

Strong administrative and organisational skills with high attention to detail and a proactive manner

Demonstrated experience processing orders, invoices and managing customer accounts across internal systems or B2B platforms

Experience using CRM systems with a strong focus on data accuracy; experience with Oracle CRM would be highly regarded

Excellent written and verbal communication skills, with the ability to engage professionally with B2B and D2C customers

Confident in outbound communication by phone and email

Proficient in Microsoft Office, particularly Excel and PowerPoint, and comfortable working across multiple systems

Proactive approach with the ability to work autonomously, prioritise tasks and follow actions through to completion

About us

Perdays an Australian company specialising in the development and distribution of health supplements. Our products are crafted by leading health experts and are designed to support individuals throughout their health journeys. We are committed to high standards of quality and compliance, including applicable Therapeutic Goods Administration (TGA) requirements.