B2B/D2C Sales Support & Admin Coordinator

Private Advertiser; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Perdays is seeking a Sales Support & Administration Coordinator in Sydney to provide integrated sales, customer, administrative and office support across B2B and D2C channels.

You will support orders, invoices, CRM data, and customer communications while ensuring efficient day-to-day operations and stock monitoring across B2B, D2C and 3PL. Strong organisational skills and CRM experience are essential.

Qualifications

• 2–4 years' experience in sales support, office coordination, administration, customer service or a similar role.

Responsibilities

• Provide day-to-day administrative and operational support for B2B customers and accounts
• Process and coordinate purchase orders and invoices accurately and promptly
• Communicate approved product updates, range changes and key information to B2B customers
• Manage the brand's customer service email inbox, responding to D2C customer enquiries promptly and professionally
• Handle order, delivery, return and refund enquiries in line with company policies
• Maintain and update CRM systems and customer records across B2B and D2C where applicable
• Monitor overall stock levels across B2B, D2C and 3PL, and report low-stock or stock-out risks to the National Sales Manager promptly
• Take day-to-day responsibility for the smooth running of the office
• Monitor and replenish office food, beverages, kitchen supplies, stationery and general consumables
• Coordinate office maintenance, repairs and servicing as required

Skills

Sales support

Office coordination

Customer service

CRM data management

Microsoft Office

Tools

Oracle CRM

Job description

Perdays is seeking a Sales Support & Administration Coordinator in Sydney to provide integrated sales, customer, administrative and office support across B2B and D2C channels.

You will support orders, invoices, CRM data, and customer communications while ensuring efficient day-to-day operations and stock monitoring across B2B, D2C and 3PL. Strong organisational skills and CRM experience are essential.