Sales Support & Admin

Hong Kong Dim Sim Kitchen; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Hong Kong Dim Sim Kitchen is seeking a full-time, office-based Sales Administration role in Silverwater, NSW. You will work closely with the Head of Sales and account managers, handling orders, inquiries and general admin tasks to support daily operations.

You will communicate in English, Cantonese and Mandarin, and use MYOB or Xero as part of accounts support. This role offers training, growth opportunities, and a dynamic lean team environment.

Qualifications

• Fluent English, Cantonese and Mandarin.
• Attention to detail with strong process knowledge.
• Proficient in standard office software (MS Office).
• Experience with MYOB or Xero preferred but training provided.
• Strong written and verbal communication skills.

Responsibilities

• Outbound calls to customers to manage orders and inquiries.
• Administrative support to sales team and account managers.
• Respond to inbound calls and emails with professional service.
• Identify cross-sell opportunities and provide leads to account managers.
• Reconcile purchase orders to inbound deliveries and invoices.
• Assist with Accounts Payable/Accounts Receivable using MYOB/Xero.

Skills

Customer service

Accounts payable

Admin support

MS Office

Multilingual

Tools

MYOB

Xero

Job description

About Us

We are a family-owned and operated manufacturer of Frozen Dim Sum, established in 1982. We make all our products from scratch and have built a strong reputation as one of the market leaders in both the retail supermarket and food service segments for Asian finger food.

About the role

This is a full-time, office-based position reporting directly to our Head of Sales. You'll work closely with our account managers across all aspects of the sales function, serving as a key point of contact for customers by phone and email. The role also encompasses general administration and accounting duties to support the smooth running of daily operations.

Full training will be provided, and for the right person, there is genuine scope to grow and develop your career with us.

Key Responsibilities

• Outbound calls to customers to take and manage orders
• Administrative support to the sales team and account managers
• Responding to inbound calls and emails, delivering excellent customer service to internal and external contacts.
• Identifying cross-sell opportunities and providing leads to our account managers.
• Reconciling purchase orders to inbound deliveries
• Processing and invoicing orders accurately and on time
• Addressing customer complaints in line with company guidelines and corrective action procedures
• Assisting with Accounts Payable and Accounts Receivable using MYOB

What You’ll Need to Succeed

• Fluency in English, Cantonese and Mandarin is essential
• Attention to detail and strong understanding of processes.
• Strong computer literacy and proficiency with standard office applications is a must
• Experience with accounting software such as MYOB or Xero is preferred but not essential — full training will be provided
• Strong written and verbal communication skills, with professional phone and email manner
• Experience in an admin or similar role highly regarded
• Strong organisational skills and ability to prioritise effectively
• A flexible, willing-to-learn attitude and comfort working in a lean, dynamic team environment

Job Type

Full-time

Ability to commute/relocate:

Silverwater NSW: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Accounting software e.g. MYOB or Xero: 1 year (Desired)