Sales Support

Maxwell Robinson & Phelps; Perth; On-site; AUD 60,000 - 90,000; Full time

Job summary

Maxwell Robinson & Phelps in Perth is seeking a take-charge Sales Support to join our team. The role combines sales support with administration duties, coordinating onboarding for new clients and maintaining client satisfaction.

You will work closely with the Sales Manager and Operations Manager to ensure timely delivery of quotes, scheduling, and responsive client communication. The ideal candidate is self-directed, highly organized and able to manage multiple tasks with accuracy and deadlines.

Qualifications

• Experience in sales support and office administration.
• Ability to coordinate client onboarding and maintain client satisfaction.
• Strong communication and organizational skills.

Responsibilities

• Coordinate onboarding for new clients and manage client communications.
• Prepare quotes and process submissions to clients.
• Schedule jobs with the Scheduling team and maintain pricing.
• Handle inbound calls and support the sales team.
• Produce monthly sales reports for the Sales Manager.

Skills

Sales support

Administration

Client onboarding

Quotes

Job description

“A” Players only! We are looking for a take charge, motivated, self-reliant Sales Support to join our team. Our expectations are high. Ourcultureisbestinclass,andwetakecareofouremployees and customers. You will have ample support, coaching and time to understand and master the various deliverables required.Working closely with our Senior Leadership team, with access to business owners, the role reports to the Sales Manager.

Theidealcandidateishappywhere they are currentlyemployed butisinterestedinamoreself-directed work environment and responsibility. We would like to hire someone who is interested in a career, not a job, who wants to do the work and be recognized for a job well done. The role and culturewill require you to be very organized, flexible, adaptable, efficient and structured, with a commitment to accuracy, deadlines and performance.

The Role
This job entails being fully responsible for the support role for our sales team and administration duties. Co-ordinating a smooth new client onboarding process and maintaining existing client satisfaction (i.e., arranging all parts that impact Client Communications, Sales Manager, Operation Manager & Administration Manager).
Ensureclient delivery standards are met in line with contract terms, as well as handling customer service queries, no cold calling for new clients.

Thethreemainjobrequirementsare:

• Sales and admin support for external sales team
• Proposal and quote preparation and submission to clients
• Co-ordination of smooth new client onboarding process

Among other things, you will be responsible for:

• Monthly sales reporting to Sales Manager
• Prepare quotes in SIMPRO (CRM) from Technician site info
• Work with Scheduling team for reservations for jobs and book in quote jobs (or schedule for self)
• Desktop based site assessments and quotes
• Follow up office recommendations from field technicians
• Answering incoming calls including office-based sales calls
• Maintain client pricing schedules
• General office admin support tasks as required

Experience and proficiency

About You

As well as your experience and demonstrated skills, we are looking for the below “Core Competencies.”

Organization and Planning: Plans, organizes, schedules and budgets in an efficient, productive manner. Focusses on key priorities.

Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.

Attention to detail: Does not let important details slip through the cracks or derail a project.

Flexibility/adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communications, including email.

Qualities & Characteristics
Integrity, loyalty, confidentiality, honest, emotional maturity, strong work ethic, conscientious, high internal emotional need to succeed, proactive, independent, self-directed, and self-motivated (low maintenance), organized, strong follow thru and follow-up skills, articulate (a good writer/communicator), detail oriented, and high personal standard of excellence.

CommunicationofCulture
If youcancommittoandlive with these principles,then you’rethetypeof person who willbesuccessful and help our company thrive. If you feel this level of accountability is not right for you, that you’re not willing or able to engage with us at this level and take the steps necessary to do what you say you are goingtodo and be accountablefor your actions…. inother words, live “Abovethe Line”,then we are not a good fit, and you dont belong here with us.

We understand that not every person is ready for this level of commitment, and we appreciate the honesty of those who decide this is not the right place for them. Ontheotherhand, you would make an ideal candidate to join our companyif you arewillingtocommitto the following “Above the Line” principles:

Accountability:SeeIt,OwnIt,SolveIt,DoIt

BecomepartoftheSolution

Respectforothers

Askthequestion:“WhatelsecanIdo?”

Askthequestion:“Whatcoachingdoyouhaveforme?...WhatcanIdo better?”

Personalownership

Showothersthatyoucare! (This is the most important one)

Dotherightthing.

At MRP we are about our employees and their personal & professional development and understand the importance of working in a supportive and positive environment.

Our staff are at the forefront of everything we do, and our customers benefit from our team's can-do attitudes, from our Schedulers, Office Team, Technicians & Sales Team through to our Managing Director

Ourbusiness cultureisdefined bythree Core Values:

Dotheright thing.

Be the best you can.

Showothers thatyoucare.

If you are qualified and interested in helping us continue our seventy‑six years of profitable success, we are excited to hear from you. Let us know how you can contribute to our team.