Sales Support/Coordinator

seek.com.au; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

seek.com.au is seeking a Sales Support Superstar to join our Brisbane team. You will provide first-class support to field sales and customers, prepare quotations and reports, and analyze usage to optimise supply chain fulfilment.

You will maintain accurate CRM data, liaise with multiple departments, and help drive KPIs while embracing a strong work ethic and proactive attitude.

Qualifications

• Minimum 5 years of steady successful experience in delivering exceptional service with an understanding of customer needs, managing expectations, and delivering on commitments.
• Comprehensive computer skills including Microsoft, Excel, CRM and ERP.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to prioritize tasks effectively with superb time management skills.
• Strong troubleshooting skills and ability to learn new systems/processes quickly.
• Enthusiasm, motivation with a strong work ethic where you take pride in your work.

Responsibilities

• Providing first class sales support to the field sales team and customers in a prompt and professional manner.
• Creating customer quotations and periodic reports.
• Analyzing customer usage and stock holdings to ensure supply chain fulfillment is optimized.
• Management of trial product issuing and customer follow up.
• Ensuring CRM is consistently updated and accurate.
• Supporting the team by accurately reporting on customer contracted KPI's and results.
• Liaising with Sales, Production & Operations Management teams to provide insight on customer/business activities.
• Managing compliance on customer inbound data.
• Secure, permanent employment where your contribution really matters.
• Direct access to the owners, where you can be noticed and influence change.
• Opportunities for growth and advancement.

Skills

Customer service

Excel

CRM software

ERP systems

Communication

Attention to detail

Time management

Troubleshooting

Work ethic

Tools

CRM system

ERP system

Microsoft Office

Job description

Highly successful, international manufacturing and wholesale business, supplying top-tier customers across diverse industries in FMCG, Agriculture and Construction. With an impressive heritage as leaders within our industry, and significant growth plans already in place, we are looking for a Sales Support Superstar to join our Team.

Qualifications & experience

Minimum 5 years of steady successful experience in delivering exceptional service with an understanding of customer needs, managing expectations, and delivering on commitments.

Comprehensive computer skills including Microsoft, Excel, CRM and ERP.

Excellent communication and interpersonal skills.

Attention to detail and ability to prioritize tasks effectively with superb time management skills.

Strong troubleshooting skills and ability to learn new systems/processes quickly.

Enthusiasm, motivation with a strong work ethic where you take pride in your work.

Tasks & responsibilities

Providing first class sales support to the field sales team and customers in a prompt and professional manner.

Creating customer quotations and periodic reports.

Analyzing customer usage and stock holdings to ensure supply chain fulfillment is optimized.

Management of trial product issuing and customer follow up.

Ensuring CRM is consistently updated and accurate.

Supporting the team by accurately reporting on customer contracted KPI's and results.

Liaising with Sales, Production & Operations Management teams to provide insight on customer/business activities.

Managing compliance on customer inbound data.

Secure, permanent employment where your contribution really matters.

Direct access to the owners, where you can be noticed and influence change.

Opportunities for growth and advancement.