Sales & Service Learning Architect

Auto & General Australia; Brisbane; Hybrid; AUD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

Flexible Location - Kawana or NorthL\a

Extra leave

Zusammenfassung

Auto & General Australia is seeking a Learning Specialist to design, develop and deliver tailored learning solutions for the Sales and Service division, including offshore teams, ensuring content is accurate, engaging and aligned with business objectives.

Based in Australia with flexible location at Kawana or North Lakes, you will create materials, run workshops and coaching, coordinate sessions, and collaborate with stakeholders to build capability, while maintaining up-to-date compliance and

Qualifikationen

• Minimum two years' experience in a Sales and Service or equivalent role.
• Minimum two years' experience in a leadership or coaching capacity.
• Facilitation skills for in-person and virtual sessions.
• Strong stakeholder engagement and cross-team collaboration.
• Excellent written and verbal communication.
• Ability to manage workload and competing priorities.
• Proactive, curious, and committed to ongoing development.

Aufgaben

• Acting as an SME in the development of bespoke learning requirements for Sales and Service teams, ensuring content is accurate and relevant
• Designing, developing and updating engaging learning materials including training manuals, presentations, e-learning modules and job aids in collaboration with business SMEs
• Delivering high-quality, impactful training sessions, workshops and coaching to S&S teams across South Africa, Kawana and North Lakes
• Facilitating interactive learning experiences using a range of delivery methods to cater to diverse learning styles and maximise knowledge retention
• Working closely with the S&S Training and Capability Coordinator to ensure seamless scheduling, room bookings and resource availability for all learning initiatives
• Collaborating with the Senior Manager, Learning and Capability, and key stakeholders to identify learning needs, validate content and align training solutions with strategic objectives
• Providing ongoing support and coaching to learners, addressing queries and reinforcing key learning outcomes
• Evaluating the effectiveness of training programs through feedback, assessments and performance metrics and recommending improvements
• Staying up to date with S&S processes, systems, products and compliance requirements to keep learning content current
• Maintaining accurate records of training delivery, attendance and assessment results
• Championing a positive, continuous learning culture within the Sales and Service division
• Adhering to all relevant organisational policies, procedures and brand guidelines in the creation and delivery of learning content

Kenntnisse

Facilitation skills

Stakeholder engagement

Communication skills

Time management

Proactive & curious mindset

Coaching/leadership experience

Ausbildung

Certificate IV in Training and Assessment (TAE40116)

Jobbeschreibung

Auto & General Australia is seeking a Learning Specialist to design, develop and deliver tailored learning solutions for the Sales and Service division, including offshore teams, ensuring content is accurate, engaging and aligned with business objectives.

Based in Australia with flexible location at Kawana or North Lakes, you will create materials, run workshops and coaching, coordinate sessions, and collaborate with stakeholders to build capability, while maintaining up-to-date compliance and