Learning Specialist

Auto & General; North Lakes; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Flexible Location – Kawana or North_La

Extra leave

Paid parental leave

Workplace giving

Development opportunities

Employee discounts

Reward and recognition

Onsite facilities

Get social

Take care of yourself

Job summary

Auto & General is seeking a Learning Specialist to act as SME for Sales and Service, designing, developing and delivering tailored learning solutions. You will build capability for S&S teams, including offshore operations, ensuring content is accurate and engaging to support departmental goals.

You will create materials, deliver sessions, coach teams, and work with stakeholders to measure impact, maintain records and promote a culture of continuous learning across the division.

Qualifications

• Minimum two years' experience in a Sales and Service or equivalent role.
• Minimum two years' experience in a leadership or coaching capacity.
• Demonstrated facilitation skills for delivering engaging learning experiences both in-person workshops and virtual settings.
• Strong stakeholder engagement skills, with the ability to build effective relationships and contribute to understanding learning needs.
• Excellent written and verbal communication skills, with the ability to articulate concepts clearly and collaborate across teams.
• Proven ability to manage your own workload and priorities, work collaboratively and adapt to changing demands.
• A proactive and curious mindset, with a genuine commitment to continuous personal and professional development.
• Prior experience within the Banking, Finance or Insurance industry.
• Experience working in a dynamic service operations environment.

Responsibilities

• Acting as an SME in the development of bespoke learning requirements for Sales and Service teams.
• Designing, developing and updating engaging learning materials including manuals, presentations, e-learning modules and job aids.
• Delivering high-quality training sessions, workshops and coaching to S&S teams (including offshore).
• Facilitating interactive learning experiences using diverse delivery methods.
• Coordinating with the Training and Capability Coordinator for scheduling and resources.
• Collaborating with the Senior Manager, Learning and Capability to align training with strategic objectives.
• Providing ongoing support and coaching to learners and addressing queries.
• Evaluating program effectiveness through feedback, assessments and metrics.
• Staying up to date with processes, systems, products and compliance to keep content current.
• Maintaining accurate records of training delivery, attendance and assessment results.
• Champ ioning a positive, continuous learning culture within the Sales and Service division.
• Adhering to organisational policies and brand guidelines in learning content creation and delivery.

Skills

Facilitation

Stakeholder engagement

Written & verbal communication

Workload management

Proactive mindset

Continuous development

Relationship building

Education

Certificate IV in Training and Assessment (TAE40116 or equivalent)

Job description

The Learning Specialist acts as a Subject Matter Expert (SME) in designing, developing, and delivering tailored learning solutions for the Sales and Service division.

This role is crucial for building and enhancing the capabilities of S&S teams, including those operating offshore, by ensuring that learning content is accurate, engaging, and directly supports the achievement of departmental and business objectives.You'll be at the heart of building capability across our S&S teams, including our offshore operations.

Position Accountabilities

• Acting as an SME in the development of bespoke learning requirements for Sales and Service teams, ensuring content is accurate and relevant
• Designing, developing and updating engaging learning materials including training manuals, presentations, e-learning modules and job aids in collaboration with business SMEs
• Delivering high-quality, impactful training sessions, workshops and coaching to S&S teams across South Africa, Kawana and North Lakes
• Facilitating interactive learning experiences using a range of delivery methods to cater to diverse learning styles and maximise knowledge retention
• Working closely with the S&S Training and Capability Coordinator to ensure seamless scheduling, room bookings and resource availability for all learning initiatives
• Collaborating with the Senior Manager, Learning and Capability, and key stakeholders to identify learning needs, validate content and align training solutions with strategic objectives
• Providing ongoing support and coaching to learners, addressing queries and reinforcing key learning outcomes
• Evaluating the effectiveness of training programs through feedback, assessments and performance metrics and recommending improvements
• Staying up to date with S&S processes, systems, products and compliance requirements to keep learning content current
• Maintaining accurate records of training delivery, attendance and assessment results
• Championing a positive, continuous learning culture within the Sales and Service division
• Adhering to all relevant organisational policies, procedures and brand guidelines in the creation and delivery of learning content

What experience you’ll bring;

• Minimum two years' experience in a Sales and Service or equivalent role
• Minimum two years' experience in a leadership or coaching capacity
• Demonstrated facilitation skills for delivering engaging learning experiences both in-person workshops and virtual settings
• Strong stakeholder engagement skills, with the ability to build effective relationships and contribute to understanding learning needs
• Excellent written and verbal communication skills, with the ability to articulate concepts clearly and collaborate across teams
• Proven ability to manage your own workload and priorities, work collaboratively and adapt to changing demands
• A proactive and curious mindset, with a genuine commitment to continuous personal and professional development
• Certificate IV in Training and Assessment (TAE40116 or equivalent)
• Prior experience within the Banking, Finance or Insurance industry
• Experience working in a dynamic service operations environment

The Benefits of working with us;

• Flexible Location – Work from our Kawana or North Lakes offices.
• Extra leave - enjoy a paid 'ME' day and one paid volunteer leave day each year, plus the option to purchase up to two additional weeks of leave
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you're passionate about a cause, then we are too - we offer workplace giving and we'll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You'll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

About Us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you,

Auto & Generalvalues individual differences and believes in fostering an inclusive culture that creates a great place to work for all.