Sales & Service Leader - Elevate Customer Experience

David Jones; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

Birthday leave

Flexible work environment

CSR partnerships

Sustainable practices

Training & development

Work180 endorsed

Job summary

David Jones is seeking a Sales & Service Manager to lead an in-store customer-centric environment and maximise sales. You will coach the team to provide expert knowledge and seamless solutions while maintaining strong stakeholder relationships.

The role requires hands-on leadership on the shop floor, collaboration with VM and logistics, and a focus on loss prevention and stock readiness. A passion for retail excellence is essential.

Qualifications

• Demonstrated coaching skills and experience leading teams.
• Passion for delivering great customer service.
• Solutions-focused mindset with ability to drive sales.
• Motivate and lead teams to create an in-store experience Like No Other.
• Merchandising and product awareness.

Responsibilities

• Lead by example on service principles and guest engagement.
• Coach and mentor the team to deliver expert knowledge and seamless solutions.
• Be visibly present on the selling floor and inspire warm connections.
• Collaborate with store teams and stakeholders across the business.
• Identify opportunities for improvement while remaining commercially aware.
• Coordinate with VM and Logistics to ensure stock is floor-ready on time.
• Highlight opportunities for feedback to the Merchandise team.
• Maintain stock loss awareness with proactive loss-prevention measures.

Skills

Coaching

Customer service

Team leadership

Merchandising knowledge

Communication

Job description

David Jones is seeking a Sales & Service Manager to lead an in-store customer-centric environment and maximise sales. You will coach the team to provide expert knowledge and seamless solutions while maintaining strong stakeholder relationships.

The role requires hands-on leadership on the shop floor, collaboration with VM and logistics, and a focus on loss prevention and stock readiness. A passion for retail excellence is essential.