Sales & Service Leader - In-Store Experience Champion

David Jones; Sunshine Coast Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

Birthday leave

Professional development

Job summary

David Jones is seeking a Sales & Service Manager for Sunshine Plaza to lead by example on service principles, drive sales and deliver a customer-centric store experience. You will coach the team, provide expert knowledge, and foster strong relationships with stakeholders to maximise service outcomes.

The role requires a dedicated people leader who can inspire the team and maintain a high standard of customer service in a dynamic retail environment.

Qualifications

• Strong coaching skills with experience leading teams.
• Passion for retail and delivering great customer service.
• Solutions-focused mindset and ability to innovate customer solutions.
• Proven ability to motivate and lead teams to create an in-store experience.

Responsibilities

• Lead by example on service principles, drive sales and build loyal customers.
• Coach and mentor team to provide expert knowledge and seamless solutions.
• Be visibly present on the selling floor, inspiring the team and creating warm connections.
• Collaborate with store teams and stakeholders and identify improvement opportunities.

Skills

Coaching

Customer service

Retail leadership

Stakeholder relationships

Job description

David Jones is seeking a Sales & Service Manager for Sunshine Plaza to lead by example on service principles, drive sales and deliver a customer-centric store experience. You will coach the team, provide expert knowledge, and foster strong relationships with stakeholders to maximise service outcomes.

The role requires a dedicated people leader who can inspire the team and maintain a high standard of customer service in a dynamic retail environment.