Sales & Service Consultant

Auto & General; North Lakes; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Paid training

Competitive pay

Career progression

Team events

Flexible leave

Free parking

Staff discounts

Job summary

Auto & General is seeking a Sales Consultant for our North Lakes, Queensland office. You’ll guide customers through general insurance options—Car, Motorcycle, Home, Contents—delivering empathetic service and helping people when they need it most. This is an in-office role with a friendly, supportive team.

This permanent, full-time position offers paid training, a competitive incentive scheme, and clear pathways for career progression, with staff parking and a modern facility to work in.

Qualifications

• Excellent communication skills and willingness to learn.
• No prior insurance or call centre experience required.

Responsibilities

• Guide customers through their insurance journey, matching them with the right products.
• Interact with customers in-office and on the phone to provide a helpful, empathetic experience.

Skills

Communication skills

Willingness to learn

Job description

At Budget Direct, our Sales Consultants are the cornerstone of our customer experience. You'll be the trusted voice our customers rely on, guiding them through their insurance journey with empathy and efficiency. This role is more than just answering calls - it's about making a real difference to people when they need it most.

The Opportunity

Every day, you’ll connect with customers, guiding them through a tailored sales experience as you match them with the perfect general insurance products – from Car, Motorcycle, Home, Contents as well as Roadside Assistance. It's about more than just a sale; it's about building trust, adding genuine value, and delivering an excellent customer experience that reinforces why they choose Auto & General.No insurance or call centre experience needed, just great communication skills and a willingness to learn.

Important Information (Please Read Before Applying)

Employment Type: Permanent, full-time (37.5 hours per week)

Location: This is an in-office role based in our modern North Lakes office (free staff parking provided).

Start Date: Monday 12th October 2026.

Working Hours: This full-time role operates on a rotating roster from Monday to Friday, with your shifts scheduled between the hours of 7:00 am and 5:00 pm. You will also be rostered to work a maximum of one Saturday every 1 to 4 weeks.

Why You’ll Love Working Here

• Fully paid training - we’ll set you up for success from day one
• Competitive pay with a transparent performance incentive scheme
• Clear internal career pathways - many of our leaders started right where you are
• Supportive, friendly team with regular events and recognition
• Flexible leave options including volunteer leave, personal days and the ability to purchase additional leave
• Free parking, complimentary coffee and modern facilities
• Corporate insurance rates plus discounts on Health, Retail and Travel partners
• Wellbeing support including mental health resources and fitness discounts