Insurance Customer Service Consultant – Growth & Rewards

Auto & General; North Lakes; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Generous monthly incentive scheme

12-week onboarding program

Volunteer leave options

ME day and parental leave

Wellbeing and fitness discounts

Résumé du poste

Budget Direct is seeking Customer Service Consultants for our North Lakes office to support customers through their insurance journey with empathy and efficiency. You will help customers from first contact to resolution and guide renewal decisions, showcasing the value of staying with Budget Direct.

This permanent, full-time role includes a 12-week onboarding, a dynamic rotating roster, and a generous incentive scheme, with a start date in November 2026 and a focus on growth and wellbeing.

Qualifications

• Excellent empathy and customer-service skills.
• Ability to manage inquiries and complaints from first contact to resolution.
• Strong communication and active listening abilities.

Responsabilités

• Manage customer inquiries and complaints from first contact through to resolution.
• Assist customers approaching renewal and guide them through options.
• Identify policy improvements and communicate value of staying with Budget Direct.
• Collaborate with team to maintain a high-performance culture and achieve KPIs.

Connaissances

Empathy

Customer service

Complaint handling

Communication

Description du poste

Budget Direct is seeking Customer Service Consultants for our North Lakes office to support customers through their insurance journey with empathy and efficiency. You will help customers from first contact to resolution and guide renewal decisions, showcasing the value of staying with Budget Direct.

This permanent, full-time role includes a 12-week onboarding, a dynamic rotating roster, and a generous incentive scheme, with a start date in November 2026 and a focus on growth and wellbeing.