Branch Manager

EZYTRAIL MANAGEMENT PTY LTD; Adelaide; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

Ezytrail is seeking a Branch Manager to lead our Adelaide (Blair Athol) branch. You’ll own the branch as a business, accountable for sales, profitability and customer experience, while guiding a hands-on team on the shop floor.

You’ll drive end-to-end branch operations, including staffing, show preparations and daily execution, with strong emphasis on customer satisfaction and leadership at pace in a national network. This role includes a company vehicle and close collaboration with Head Office.

Qualifications

• Proven branch management or senior operations leadership experience in caravan/RV/retail.
• Strong commercial awareness with accountability for results.
• Genuine customer focus with ability to resolve concerns before escalation.
• Track record of leading and developing teams in fast-paced customer-facing business.
• Strong organisational skills to manage staffing, workload and priorities at peak periods.
• Experience planning or running events, trade shows or expos is highly regarded.
• Strong attention to detail and reliable follow-through.
• Clear verbal and written communication with Head Office and external stakeholders.
• Comfortable with Microsoft Office, CRM and business systems; quick to learn new tools.
• Resilient, composed under pressure and practical.

Responsibilities

• Take ownership of branch results: sales, margin and operating costs.
• Lead customer experience from first enquiry to handover and after-sales support.
• Ensure smooth daily branch operations: staffing, coverage, priorities and delegation.
• Lead caravan/camping show setup: displays, staffing and logistics with Show Team.
• Coordinate branch readiness for handovers, peak periods and show-driven demand.
• Maintain discipline across sales, delivery, service, warranty, stock and presentation.
• Identify better procedures to lift productivity and branch performance.
• Lead, coach and motivate the team; foster accountability and growth.
• Maintain open communication with Head Office; escalate risks promptly.
• Collaborate with Sales, Warranty & After Sales, Supply Chain, Finance and Marketing.

Skills

Branch management

Commercial awareness

Customer focus

Team leadership

Organisational skills

Event planning

Attention to detail

Communication

Resilience under pressure

CRM software

Tools

CRM software

Microsoft Office

Job description

Blair Athol, Adelaide SA | Full-time, permanent | Branch leadership role

About Ezytrail

Ezytrail has established 11 company-owned branches across the country. For over 20 years we've been getting families and travellers off-road, and we're proud of the product we sell and the service behind it.

About the role

We're looking for a Branch Manager to lead our Adelaide branch in Blair Athol. You'll run the branch as a business and be accountable for its results, including sales, profitability and cost control. You'll also make sure every customer gets a great experience and that the branch runs smoothly day to day.

This is a hands‑on leadership role. You'll be on the floor, leading by example, with real ownership of how your branch performs.

What you'll be doing

Taking ownership of branch business results, including sales performance, margin and operating costs

Leading the customer experience from first enquiry through to handover and after‑sales support, and resolving customer issues and complaints promptly

Keeping the branch running smoothly day to day, including staffing, coverage, priorities and task delegation

Taking charge of caravan and camping show set‑up, including display vans, stand presentation, staffing and logistics, working closely with the Show Team

Coordinating branch readiness for handovers, volume increases and peak periods driven by show sales

Keeping operating discipline across sales, delivery, service, warranty, stock and branch presentation

Finding better procedures and processes to lift productivity and branch performance

Leading, coaching and motivating the branch team, and building a culture of accountability, trust and growth

Keeping clear, open communication with Head Office, and escalating risks and branch issues in good time

Working with Head Office teams including Sales, Warranty & After Sales, Supply Chain, Finance and Marketing

What you'll bring

Proven branch management or senior operations leadership experience, ideally in caravan, RV, automotive, marine or a similar retail environment

Strong commercial awareness and a business‑owner mindset, with accountability for results

A genuine customer focus, and the ability to resolve concerns before they escalated

A track record of leading and developing teams in a fast‑paced, customer‑facing business

Strong organisational skills and the ability to juggle staffing, workload and priorities during peak periods

Experience planning or running events, trade shows or expos is highly regarded

Strong attention to detail and reliable follow‑through

Clear verbal and written communication, and confidence working with Head Office and external stakeholders

Comfortable with Microsoft Office, CRM and business systems, and quick to pick up new tools

Resilient, composed under pressure, and practical in your approach

Why this role is worth a look

Company vehicle provided

Real ownership: you run the branch as a business, with the authority to match

Support from a dedicated Show Team and Head Office functions

An established Australian business with branches nationally and genuine scope to grow with us

Hours

An average of 38 hours per week, including work on Saturdays.

Applicants must have the right to work in Australia.