Sales Receptionist | Mercedes-Benz Macgregor

Autosports Group; Brisbane; On-site; AUD 40,000 - 55,000; Full time

Job summary

Autosports Group in Brisbane is seeking a bright Receptionist at our Mercedes-Benz dealership to create an outstanding first impression and deliver an exceptional customer experience. You will greet visitors, answer calls, and support multiple departments while maintaining a welcoming reception area.

Experience is helpful but not essential; a positive attitude, strong communication, and people skills are valued. Familiarity with computer systems and a willingness to learn are important.

Qualifications

• Previous reception or customer service experience would be advantageous but is not essential.
• We are more interested in a positive attitude, excellent communication skills and a genuine passion for working with people.
• A Queensland Registration Certificate or experience with Queensland Transport and Main Roads registration processes would be highly regarded.
• Administration experience within the automotive industry would be beneficial.

Responsibilities

• Greet and welcome customers and visitors in a professional and friendly manner.
• Answer and direct incoming telephone calls.
• Offer customers refreshments, including coffee, and ensure they feel welcome and comfortable.
• Manage customer enquiries and direct them to the appropriate department.
• Assist with paperwork and administration relating to new vehicle deliveries.
• Support the reception requirements of Parts, Service, Sales and Auto Body Repair departments.
• Provide general administrative support to the dealership team.
• Maintain a professional and welcoming reception and customer waiting area.

Skills

Customer service

Communication

Friendly demeanor

Hospitality

Multitasking

Tools

MS Office

CRM software

Job description

Be part of one of Australia's largest Mercedes-Benz dealer groups!

We are looking for a bright, confident, and enthusiastic Receptionist to join our team at Mercedes-Benz.

As the face of our business, you will play an important role in creating an outstanding first impression and delivering an exceptional experience for every customer who walks through our doors.

Previous reception or customer service experience would be advantageous but is not essential. We are more interested in finding someone with a positive attitude, excellent communication skills and a genuine passion for working with people.

About the Role

This is a varied and rewarding position where you will be responsible for:

• Greeting and welcoming customers and visitors in a professional and friendly manner.
• Answering and directing incoming telephone calls.
• Offering customers refreshments, including coffee, and ensuring they feel welcome and comfortable.
• Managing customer enquiries and directing them to the appropriate department.
• Assisting with paperwork and administration relating to new vehicle deliveries.
• Supporting the reception requirements of our Parts, Service, Sales and Auto Body Repair departments.
• Providing general administrative support to the dealership team.
• Maintaining a professional and welcoming reception and customer waiting area.

About You

We are looking for someone who:

• Is bright, confident, friendly and well presented.
• Has excellent communication and customer service skills.
• Enjoys meeting and interacting with people.
• Is organised, reliable and has great attention to detail.
• Can multitask and remain calm in a busy environment.
• Has a positive, can-do attitude and enjoys being part of a team.
• Is comfortable using computers and learning new systems.
• Previous reception, hospitality or customer service experience.
• A Queensland Registration Certificate or experience with Queensland Transport and Main Roads registration processes would be highly regarded.
• Administration experience within the automotive industry would be beneficial.

Why Join Us?

This is an opportunity to join a leading Mercedes-Benz dealership and become part of a professional, supportive and passionate team.

You will be working with one of the world's most recognised luxury automotive brands, meeting people from all walks of life and playing an important role in delivering the premium customer experience Mercedes-Benz is known for.