Customer Experience Consultant | Mercedes-Benz Brisbane

LSH Auto Australia; Brisbane; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Fixed-term 12 months

Full-time with Saturday shifts

Supportive environment

Training & development

Sundays closed

Résumé du poste

LSH Auto Australia in Brisbane is seeking a Customer Experience Consultant to welcome guests and deliver a luxury brand experience at Mercedes-Benz Brisbane. You will be the first point of contact, supporting Sales and Service teams while maintaining a premium dealership environment.

Join a collaborative team and enjoy comprehensive training, a fixed-term 12-month role, and a schedule that includes Saturdays. Sundays are closed, promoting work-life balance.

Qualifications

• Previous experience in customer service, hospitality, reception or a similar customer-facing role.
• Professional presentation with a warm, approachable manner.
• Excellent communication and interpersonal skills.
• A genuine passion for delivering exceptional customer experiences.
• Ability to prioritise tasks in a busy, fast-paced environment.

Responsabilités

• Ensure customers receive an exceptional experience from arrival through to departure
• Answer incoming calls and direct enquiries to the appropriate department
• Coordinate customer appointments and assist with follow-up activities
• Support the Sales and Service teams with administrative tasks
• Maintain customer-facing areas to an impeccable standard
• Respond professionally to competing or urgent customer requests
• Follow company policies, procedures and confidentiality requirements
• Work collaboratively with the wider dealership team

Connaissances

Customer service

Hospitality

Reception

Interpersonal communication

Teamwork

Description du poste

Customer Experience Consultant | Mercedes-Benz Brisbane

Mercedes-Benz Brisbane is seeking a professional, enthusiastic and customer-focused Customer Experience Consultant to join our team.

As one of the first points of contact for our customers, you will play an important role in creating a welcoming environment and delivering the exceptional experience expected from the Mercedes-Benz brand.

You will work closely with our Sales, Service and other dealership teams to ensure every customer is acknowledged, supported and provided with a seamless luxury experience throughout their visit.

Key Responsibilities

• Ensure customers receive an exceptional experience from arrival through to departure
• Answer incoming calls and direct enquiries to the appropriate department
• Coordinate customer appointments and assist with follow-up activities
• Support the Sales and Service teams with administrative tasks
• Maintain customer-facing areas to an impeccable standard
• Respond professionally to competing or urgent customer requests
• Follow company policies, procedures and confidentiality requirements
• Work collaboratively with the wider dealership team

About You

• Previous experience in customer service, hospitality, reception or a similar customer-facing role
• Professional presentation and a warm, approachable manner
• Excellent communication and interpersonal skills
• A genuine passion for delivering exceptional customer experiences
• Ability to prioritise tasks in a busy, fast-paced environment
• Confidence working both independently and as part of a team
• A positive, proactive and solutions-focused attitude

What’s in It for You?

• Competitive remuneration
• A 12-month fixed-term opportunity
• Full-time opportunity, including Saturdays, with one rostered day off during the week
• Supportive and dynamic working environment
• Comprehensive training and ongoing development
• Sundays closed, supporting a better work-life balance

About LSH Auto Australia:

LSH Auto Australia is the leading authorised Mercedes-Benz retail group in Australia and the exclusive sole retailer for smart automobiles. The Group operates in the capital cities of Sydney, Melbourne, and Brisbane. We are part of the world’s largest Mercedes-Benz passenger vehicle dealer group with more than 340 premium retail outlets across over 120 cities worldwide.

Successful applicants will be contacted by our HR team within two to three business days.