Luxury Auto Front Desk & Customer Experience Specialist

LSH Auto Australia; Brisbane; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Supportive team

Prestigious brand

Job summary

Mercedes-Benz Brisbane, part of LSH Auto Australia, is seeking a professional, customer-focused individual for a varied role combining front-of-house reception and customer contact. You will welcome customers, manage our switchboard, book service appointments and connect clients with the right team to deliver a seamless Mercedes-Benz experience.

This hands-on role requires excellent communication, strong organisation, and a polished presentation.

Qualifications

• Demonstrates a passion for delivering excellent customer service.
• Professional presentation and confident communication are essential.
• Strong organisational skills with ability to manage multiple priorities.
• Attention to detail and ability to work across several computer systems.
• Proactive, adaptable and able to work independently or in a team.

Responsibilities

• Welcome customers and connect them with the appropriate team.
• Manage a busy switchboard and inbound/outbound calls.
• Coordinate service appointments and follow up on enquiries.
• Liaise with internal departments to ensure timely communication.
• Maintain accurate customer records across dealership systems.
• Keep reception and customer areas tidy and professional.
• Provide coverage across reception and customer contact tasks.

Skills

Customer service

Communication

Telephone manner

Organisation

Attention to detail

Teamwork

Computer systems

Job description

Mercedes-Benz Brisbane, part of LSH Auto Australia, is seeking a professional, customer-focused individual for a varied role combining front-of-house reception and customer contact. You will welcome customers, manage our switchboard, book service appointments and connect clients with the right team to deliver a seamless Mercedes-Benz experience.

This hands-on role requires excellent communication, strong organisation, and a polished presentation.