Receptionist – Front Of House & Sales Support

JLS Enterprises, Inc.; Ballarat; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Free all-day staff parking

Mercedes-Benz brand-specific training

Job summary

Mercedes-Benz Ballarat is seeking a professional Receptionist – Front of House & Sales Support to greet customers, manage the reception and coordinate calls. You will play a key role in delivering the premium customer experience expected from the dealership.

This role blends customer service with café management, and involves assisting with vehicle deliveries and handovers alongside the Sales Team. A friendly, organised, and proactive approach is essential, with barista experience considered

Qualifications

• Experience in reception, customer service or retail is preferred.
• Barista experience is an advantage; training can be provided.
• A current driver’s license is required.

Responsibilities

• Welcoming customers and guests to the dealership
• Managing our reception and Front of House area
• Answering and coordinating incoming telephone calls
• Directing customer enquiries to the appropriate department
• Taking and communicating accurate messages
• Ensuring our customer lounge is welcoming and well presented
• Offering and preparing refreshments for customers and guests
• Managing the day-to-day presentation and operation of our customer café and refreshment area
• Assisting with new vehicle stock deliveries and associated processes
• Working with our Sales Team to coordinate customer vehicle deliveries
• Assisting with vehicle handover preparations
• Scheduling and preparing for customer delivery appointments
• Preparing customer handover materials and documentation

Skills

Customer service

Front of House

Telephone handling

Team player

Organisation

Barista experience

Education

High school diploma or equivalent

Tools

POS software

MS Office

Job description

Receptionist – Front of House & Sales Support

Be the welcoming face of Mercedes-Benz Ballarat

Mercedes-Benz Ballarat is looking for a professional, friendly and highly organised Receptionist – Front of House & Sales Support to join our team.

As one of the first people our customers meet when they visit or contact our dealership, you’ll play an important role in creating the premium customer experience expected from Mercedes-Benz Ballarat.

This is much more than a traditional reception position.

You’ll enjoy a varied role combining customer service, reception, telephone coordination, customer lounge and café management, new vehicle deliveries and sales support.

What you’ll be doing

Your responsibilities will include:

• Welcoming customers and guests to the dealership
• Managing our reception and Front of House area
• Answering and coordinating incoming telephone calls
• Directing customer enquiries to the appropriate department
• Taking and communicating accurate messages
• Ensuring our customer lounge is welcoming and well presented
• Offering and preparing refreshments for customers and guests
• Managing the day-to-day presentation and operation of our customer café and refreshment area
• Assisting with new vehicle stock deliveries and associated processes
• Working with our Sales Team to coordinate customer vehicle deliveries
• Assisting with vehicle handover preparations
• Scheduling and preparing for customer delivery appointments
• Preparing customer handover materials and documentation

About you

We’re looking for someone who:

• Genuinely enjoys dealing with people
• Has a warm, professional and approachable manner
• Delivers exceptional customer service
• Has an excellent telephone manner
• Is highly organised and able to manage competing priorities
• Has strong attention to detail
• Is comfortable working in a busy environment
• Enjoys working as part of a team
• Can confidently communicate with customers face-to-face and over the telephone
• Is computer literate and comfortable learning new systems
• Takes pride in their personal presentation and workplace environment
• Is proactive, flexible and happy to assist different areas of the dealership

Previous experience in reception, customer service or the automotive industry would be an advantage but is not essential.

Barista experience would also be an advantage; however, training can be provided.

A current driver’s licence is required.

What we offer

Joining Mercedes-Benz Ballarat provides:

• A modern prestige automotive dealership environment
• Monday-to-Friday working week
• Free all-day staff parking
• Mercedes-Benz brand-specific training
• A varied and engaging position
• Career advancement opportunities based on performance and demonstrated capability

Interested?

If you’re a natural people person who enjoys providing exceptional customer service while keeping busy and organised, we’d love to hear from you.