Administration Clerk / Outbound Receptionist

CMV Truck & Bus Pty; Adelaide; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Excellent working conditions

Close knit and friendly team

State of the art dealership

CMV Care wellbeing tools

Discounted corporate health insurance

Community partnerships CMV Foundation

Annual company dinners and picnics

Job summary

Mercedes-Benz Adelaide is hiring an Administration Clerk / Outbound Receptionist at our Adelaide dealership. You will connect with customers about servicing needs, identify opportunities for additional work, and provide essential administrative support to the team.

Join a close-knit, professional group with an above-award hourly rate, excellent conditions, and a state-of-the-art dealership. Be part of CMV Group's community-focused culture and enjoy a supportive, team-driven environment.

Qualifications

• Customer service and administration experience.
• Excellent communication and interpersonal skills.
• Excellent personal presentation and friendly demeanour.
• Attention to detail, initiative and time management skills.
• Experience using Microsoft Office, software and telephone systems.
• Dealer Management Systems highly regarded.

Responsibilities

• Make outbound calls to customers regarding their servicing needs.
• Answer and direct incoming calls.
• Welcome and assist customers.
• Provide general administrative support.
• Maintain a professional reception and waiting area.
• Follow company WHS policies and procedures.

Skills

Customer service

Administration

Communication

Interpersonal skills

Personal presentation

Time management

Tools

Microsoft Office

Dealer Management Systems

Job description

Your New Career Starts Now

We are looking for a friendly, professional Administration Clerk / Outbound Receptionist to join our Adelaide dealership. You'll connect with customers about their servicing needs, identify opportunities for additional work and provide administrative support to the team.

What we can offer you – Amazing Employee Benefits

• Competitive and above award hourly rate
• Excellent working conditions and company culture
• Close knit and friendly team
• State of the art dealership
• CMV Care driven by Sonder, including industry-leading 24/7 wellbeing, safety and support tools
• Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
• Opportunities to support community partnerships with our Group CMV Foundation
• Enjoy annual company dinners and picnics

Duties & Responsibilities

• Make outbound calls to customers regarding their servicing needs
• Answer and direct incoming calls
• Welcome and assist customers
• Provide general administrative support
• Maintain a professional reception and waiting area
• Follow company WHS policies and procedures

Skills & Experience

• Customer service and administration experience
• Excellent communication and interpersonal skills
• Excellent personal presentation and friendly demeanour
• Attention to detail, initiative and time management skills
• Experience using Microsoft Office, software and telephone systems
• Dealer Management Systems highly regarded

Who is Mercedes-Benz Adelaide?

Mercedes-Benz Adelaide is a premium passenger car dealership, a subsidiary of the CMV Group of companies that employs nearly 2000 staff and are a proud South Australian owned and operated family business celebrating our 90th year in business in 2024.

Mercedes-Benz Adelaide was established over 70 years ago in the heart of the Adelaide CBD and was known as BEA Motors. It acquired the eastern suburbs Mercedes-Benz franchise Chateau Moteur in 2007 and was then acquired by the CMV Group in 2012. The brand began expanding in 2015 with the launch of the AMG Performance Centre, plus in 2016 the acquisition of the Mercedes-Benz Vans franchise, and a year later opened its second Mercedes-Benz franchise at Unley.

Today the three locations employ over 130 people and have received Mercedes-Benz Australia's highest award for excellence in 2020, 2021, 2022, 2023 & 2024. As part of the CMV Group, our success is driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses.