Guest Experience Receptionist – Luxury Auto Brand

Autosports Group; Brisbane; On-site; AUD 40,000 - 55,000; Full time

Job summary

Autosports Group in Brisbane is seeking a bright Receptionist at our Mercedes-Benz dealership to create an outstanding first impression and deliver an exceptional customer experience. You will greet visitors, answer calls, and support multiple departments while maintaining a welcoming reception area.

Experience is helpful but not essential; a positive attitude, strong communication, and people skills are valued. Familiarity with computer systems and a willingness to learn are important.

Qualifications

• Previous reception or customer service experience would be advantageous but is not essential.
• We are more interested in a positive attitude, excellent communication skills and a genuine passion for working with people.
• A Queensland Registration Certificate or experience with Queensland Transport and Main Roads registration processes would be highly regarded.
• Administration experience within the automotive industry would be beneficial.

Responsibilities

• Greet and welcome customers and visitors in a professional and friendly manner.
• Answer and direct incoming telephone calls.
• Offer customers refreshments, including coffee, and ensure they feel welcome and comfortable.
• Manage customer enquiries and direct them to the appropriate department.
• Assist with paperwork and administration relating to new vehicle deliveries.
• Support the reception requirements of Parts, Service, Sales and Auto Body Repair departments.
• Provide general administrative support to the dealership team.
• Maintain a professional and welcoming reception and customer waiting area.

Skills

Customer service

Communication

Friendly demeanor

Hospitality

Multitasking

Tools

MS Office

CRM software

Job description

Autosports Group in Brisbane is seeking a bright Receptionist at our Mercedes-Benz dealership to create an outstanding first impression and deliver an exceptional customer experience. You will greet visitors, answer calls, and support multiple departments while maintaining a welcoming reception area.

Experience is helpful but not essential; a positive attitude, strong communication, and people skills are valued. Familiarity with computer systems and a willingness to learn are important.