Sales Operations Lead – Remote & Data-Driven Revenue

Sophos; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Informa Australia is seeking a Sales Operations Coordinator based at the 24 York Street office in Sydney. You will support the exhibitor and commercial journey for the Australian International Boat Show, handling proposals, bookings, invoicing and post‑event follow‑up with accuracy and customer focus.

This role requires strong administration, CRM and data management skills, with experience in sales support, reporting and stakeholder coordination.

Qualifications

• Experience in sales administration, customer service, account coordination, events or finance administration.
• Microsoft Excel, Word and Outlook capability; Salesforce or comparable CRM experience is highly regarded.
• Relevant study in business, commerce, event management, marketing or administration is advantageous.
• Exhibition, sponsorship, venue or marine‑industry experience is advantageous but not essential.

Responsibilities

• Support the Director of Business with sales administration, exhibitor onboarding, commercial reporting and account coordination.
• Maintain accurate prospect, customer, contact, opportunity, activity and contract records in approved systems, including Salesforce where applicable.
• Prepare approved proposals, booking documents, order forms, confirmations, reports and customer correspondence.
• Track agreements from issue to signature and ensure relevant approvals, supporting documents and internal handovers are complete.
• Coordinate with finance on invoicing information, payment status, credits or changes, while maintaining appropriate separation of duties and approval controls.
• Maintain product, inventory, pricing and availability information and ensure only approved offers and terms are communicated.
• Support allocation of exhibition space and commercial products in conjunction with business and operations leaders.
• Monitor sales pipelines, booking status, outstanding information, deadlines and account actions; flag risks and inconsistencies early.
• Coordinate accurate handovers of exhibitor requirements to operations, marketing, sponsorship and other delivery teams.
• Respond to routine exhibitor enquiries, explain processes and next steps clearly, and elevate matters outside delegated authority.
• Assist with account plans, stakeholder records, industry research, competitor and market analysis, and preparation for sales meetings.
• Support on‑site exhibitor service, rebooking activity, lead capture and commercial administration.
• Undertake other reasonable duties supporting Informa and AIBS delivery.

Skills

Sales administration

CRM systems

Detail oriented

Sales reporting

Communication

Education

Business, commerce, event management or administration studies

Tools

Salesforce

Microsoft Excel

Outlook

Job description

Informa Australia is seeking a Sales Operations Coordinator based at the 24 York Street office in Sydney. You will support the exhibitor and commercial journey for the Australian International Boat Show, handling proposals, bookings, invoicing and post‑event follow‑up with accuracy and customer focus.

This role requires strong administration, CRM and data management skills, with experience in sales support, reporting and stakeholder coordination.