Sales & Operations Coordinator

Metcash; Campbelltown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5th week annual leave

Well-being days

Volunteer day

Career development

Parental leave 12 weeks

Mental Health Australia Gold accredit

Flex Ready

Family Friendly Workplace

Job summary

Metcash is seeking a proactive Sales & Operations Coordinator to join our Superior Food Services shipping team in Ingleburn. This permanent full-time role supports both sales and operational functions, ensuring excellent customer service and accurate order processing across CRM and ERP systems.

You'll coordinate between customers, suppliers, and internal teams, maintain stock and data accuracy, and help deliver efficient service experiences while driving business growth and operational

Qualifications

• Experience in customer service, sales support, administration, or operations coordination.
• Experience in shipping, food service, FMCG, wholesale, distribution, or logistics is highly regarded.
• Strong organisational skills and attention to detail.

Responsibilities

• Deliver exceptional customer service and manage customer enquiries
• Process orders and ensure accuracy across systems and documentation
• Support sales teams with quotations, reporting, and customer insights
• Coordinate activities between purchasing, warehouse, transport, and sales teams
• Monitor stock levels, deliveries, and order fulfilment requirements
• Maintain accurate CRM and ERP data
• Prepare operational and sales reports
• Develop strong customer and supplier relationships
• Support compliance, safety, and continuous improvement initiatives

Skills

Customer service

Sales support

Operations coordination

CRM systems

ERP systems

MS Office

Data analysis

Tools

CRM systems

ERP systems

Job description

The Metcash story began from the humble origins of our first family‑owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of $19.5 billion in FY25. We provide our network with marketing, purchasing, warehousing, distribution and systems support

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high‑performing, values‑led team

Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia. Some of these brands include Campbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

We're looking for a proactive and highly organised Sales & Operations Coordinator to join our Superior Food Services shipping team. This is a permanent full‑time opportunity based in Ingleburn. Due to the nature of the operation, occasional weekend work may be required to support business and customer needs

In this role, you'll play a critical part in supporting both sales and operational functions, ensuring exceptional customer service, accurate order processing, and seamless coordination between customers, suppliers, sales teams, and warehouse operations. You'll be a key contributor to delivering outstanding service experiences while helping drive operational efficiency and business growth.

In this Role

• Deliver exceptional customer service and manage customer enquiries
• Process orders and ensure accuracy across systems and documentation
• Support sales teams with quotations, reporting, and customer insights
• Coordinate activities between purchasing, warehouse, transport, and sales teams
• Monitor stock levels, deliveries, and order fulfilment requirements
• Maintain accurate CRM and ERP data
• Prepare operational and sales reports
• Develop strong customer and supplier relationships
• Support compliance, safety, and continuous improvement initiatives

What are we looking for?

• Previous experience in customer service, sales support, administration, or operations coordination
• Experience within the shipping, food service, FMCG, wholesale, distribution, or logistics industries will be highly regarded
• Strong organisational skills and exceptional attention to detail
• Excellent communication and stakeholder management abilities
• Experience working with CRM and ERP systems
• Intermediate to advanced Microsoft Office skills with the ability to analyse data, prepare reports, and maintain accurate records
• A proactive, solutions‑focused approach
• A genuine commitment to delivering quality customer outcomes

What's on offer

We're proud to offer a workplace that supports your well‑being, growth, and belonging:

Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family‑owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.