Key Account Support

Metcash Trading Limited; City of Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

5th week of annual leave

2 well-being days per year

1 volunteer day annually

Hybrid working arrangements

Job summary

Metcash Trading Limited in Queensland is seeking a proactive Key Account Support professional to join our Wholesale Partnerships team. You will support major customer accounts, manage service activities and help unlock growth opportunities.

Reporting to the National Account Manager, the role focuses on delivering exceptional customer service, stock and pricing coordination, and collaboration with cross-functional teams to execute customer plans in a fast-paced environment.

Qualifications

• Experience in FMCG, retail, convenience or customer-facing sales
• Strong relationship-building and stakeholder management
• Highly organised with exceptional attention to detail
• Strong data analysis and problem-solving abilities
• Proficient Excel skills (intermediate to advanced)

Responsibilities

• Support major customer accounts and drive sales growth
• Manage stock, allocations, pricing and claims
• Assist with sales planning, forecasting and promotions
• Produce reporting and insights for commercial decisions
• Coordinate customer meetings and business planning
• Analyze sales performance and identify growth opportunities
• Collaborate with cross-functional teams to execute plans
• Support trade shows and business development activities

Skills

FMCG experience

Stakeholder management

Attention to detail

Data analysis

Collaborative

Continuous improvement

Tools

Excel

CRM platforms

Microsoft Office

Job description

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At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia. Some of these brands include Campbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

Ready to be the engine behind some of Australia's most important convenience customers?

We're looking for a proactive and commercially minded Key Account Support professional to join our Wholesale Partnerships team in Queensland. Reporting to the National Account Manager, you'll play a critical role in supporting major customer accounts, driving operational excellence, delivering outstanding customer service and helping unlock profitable growth opportunities.

This permanent full-time opportunity offers genuine career progression, exposure to national customers and the chance to work alongside passionate industry professionals who love what they do

In this Role

• Support major customer accounts and contribute to sales growth initiatives
• Manage service-related activities including stock issues, allocations, pricing and claims
• Assist with sales planning, forecasting and promotional execution
• Produce reporting and insights to support commercial decision-making
• Coordinate customer meetings, reviews and business planning activities
• Analyse sales performance and identify growth opportunities
• Collaborate with cross-functional teams to ensure successful execution of customer plans
• Support trade shows, conferences and business development activities

What are we looking for?

• Previous experience in FMCG, retail, convenience or customer-facing sales roles
• Strong relationship-building and stakeholder management skills
• Highly organised with exceptional attention to detail
• Strong data analysis and problem-solving abilities
• Intermediate to Advanced Excel capability
• Experience with Microsoft Office and CRM platforms
• A collaborative team player who thrives in fast-paced environments
• A proactive mindset focused on continuous improvement and customer outcomes

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available!

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.