Accounts & Customer Coordinator

Veritas Recruitment Clayton Partnership; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Veritas Recruitment Clayton Partnership in Keysborough VIC is seeking an experienced Bookkeeper / Accounts & Customer Service Coordinator to support the day‑to‑day finance and operations of a global tech and engineering organisation.

You will manage day‑to‑day bookkeeping (AP/AR), customer statements, and month‑end activities, while handling customer inquiries and coordinating order fulfilment with internal teams and suppliers.

Qualifications

• Combines bookkeeping knowledge with customer service and proactive problem solving.
• Experience in accounts payable/receivable and reconciliations preferred.
• Ability to manage multiple priorities and maintain accuracy in records.

Responsibilities

• Manage day-to-day bookkeeping, including accounts payable, receivable, debtor follow‑up and reconciliations.
• Assist with credit management, customer statements and month-end/year-end activities.
• Handle customer enquiries via phone and email, providing timely updates on pricing, product availability and deliveries.
• Process sales orders and coordinate order fulfilment from receipt through to dispatch.
• Liaise with internal teams, suppliers and freight providers to ensure smooth and timely delivery.
• Raise purchase orders, monitor stock levels and coordinate inventory replenishment.
• Maintain accurate customer, supplier and financial records, along with relevant reporting.
• Identify opportunities to improve processes and enhance customer service.

Skills

Bookkeeping

Customer service

Communication

Attention to detail

Time management

Education

Certificate III in Bookkeeping

Diploma of Accounting

Tools

D365 ERP

Job description

Veritas Recruitment Clayton Partnership – Keysborough VIC

We are partnering with a well-established, global organisation specialising in innovative technology and engineering products to recruit an experienced Bookkeeper / Accounts & Customer Service Coordinator.

This is a varied, hands‑on role suited to someone who enjoys working across bookkeeping, accounts administration and customer service. You'll play an important role in supporting the day‑to‑day finance and operational functions of the business, while being a key point of contact for customers and ensuring orders are processed and delivered efficiently.

Working closely with the Finance Manager, you'll enjoy a broad role where no two days are quite the same.

The Role

• Manage day‑to‑day bookkeeping, including accounts payable, receivable, debtor follow‑up and reconciliations.
• Assist with credit management, customer statements and month‑end/year‑end activities.
• Handle customer enquiries via phone and email, providing timely updates on pricing, product availability and deliveries.
• Process sales orders and coordinate order fulfilment from receipt through to dispatch.
• Liaise with internal teams, suppliers and freight providers to ensure smooth and timely delivery.
• Raise purchase orders, monitor stock levels and coordinate inventory replenishment.
• Maintain accurate customer, supplier and financial records, along with relevant reporting.
• Identify opportunities to improve processes and enhance customer service.

We are partnering with a well‑established, global organisation specialising in innovative technology and engineering products to recruit an experienced Bookkeeper / Accounts & Customer Service Coordinator.

This is a varied, hands‑on role suited to someone who enjoys working across bookkeeping, accounts administration and customer service. You'll play an important role in supporting the day‑to‑day finance and operational functions of the business, while being a key point of contact for customers and ensuring orders are processed and delivered efficiently.

Working closely with the Finance Manager, you'll enjoy a broad role where no two days are quite the same.

The Role

• Manage day‑to‑day bookkeeping, including accounts payable, receivable, debtor follow‑up and reconciliations.
• Assist with credit management, customer statements and month‑end/year‑end activities.
• Handle customer enquiries via phone and email, providing timely updates on pricing, product availability and deliveries.
• Process sales orders and coordinate order fulfilment from receipt through to dispatch.
• Liaise with internal teams, suppliers and freight providers to ensure smooth and timely delivery.
• Raise purchase orders, monitor stock levels and coordinate inventory replenishment.
• Maintain accurate customer, supplier and financial records, along with relevant reporting.
• Identify opportunities to improve processes and enhance customer service.

About You

To be successful in this role, you will bring a combination of bookkeeping knowledge, strong customer service skills and a proactive approach to getting things done

• A Certificate III in Bookkeeping, Diploma of Accounting or another recognised bookkeeping/accounting qualification (preferred)
• At least 3 years' experience in a similar bookkeeping, accounts administration or finance support role.
• Practical experience across accounts payable, accounts receivable and reconciliations.
• A strong customer service mindset with excellent communication skills.
• Confidence managing customer enquiries and building positive working relationships.
• Strong attention to detail and the ability to manage competing priorities.
• Good systems skills and the ability to pick up new software quickly.
• A hands‑on, organised approach with the initiative to work autonomously and as part of a small team.
• Experience witha recognisedERP system, ideally D365 would be advantageous.

What's on Offer?

• Join an established international organisation with a strong reputation in its field.
• A varied position combining bookkeeping, accounts and customer service.
• Work closely with and receive support from an experienced Finance Manager.
• A stable environment where you can take ownership of your responsibilities and make a genuine contribution.
• The opportunity to develop your skills across finance and business operations.
• Flexibility with start and finish times - work the full‑time hours that work for you

If you're a qualified bookkeeper who enjoys variety, building customer relationships and being involved in the day‑to‑day running of a business, we'd love to hear from you.