Customer Service & Order Coordinator — Hybrid Role

Veritas Recruitment Clayton Partnership; Melbourne; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Hybrid work after probation

Close-knit team environment

Team lunches

Unlimited premium coffee onsite

Convenient onsite parking

Job summary

Veritas Recruitment Clayton Partnership in Mulgrave VIC is seeking a proactive Customer Service Officer to manage orders, respond to inquiries, and support both customers and internal teams. You will handle SAP-based order processing and maintain clear communication throughout the customer journey.

The role requires strong interpersonal skills, attention to detail, and the ability to juggle priorities in a fast-paced environment.

Qualifications

• Experience in a customer service role within a product-based environment.
• Strong communication and relationship-building skills.
• Excellent organisational skills with the ability to manage competing priorities.

Responsibilities

• Process customer sales orders accurately using SAP.
• Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times.
• Follow up with customers before and after service delivery.
• Respond to product, order, and delivery enquiries via phone and email.
• Manage repair and credit enquiries from existing customers.
• Generate daily sales order reports and other reports as required.
• Liaise with freight providers to coordinate deliveries.
• Monitor and check stock availability to support customer requirements.

Skills

Customer service

Communication

Organisational skills

Detail oriented

Problem solving

Team focus

Tools

SAP

Microsoft Office

Job description

Veritas Recruitment Clayton Partnership in Mulgrave VIC is seeking a proactive Customer Service Officer to manage orders, respond to inquiries, and support both customers and internal teams. You will handle SAP-based order processing and maintain clear communication throughout the customer journey.

The role requires strong interpersonal skills, attention to detail, and the ability to juggle priorities in a fast-paced environment.