Sales Manager

Industry Pathways Pty Ltd; Brisbane; Remote; AUD 85,000 - 100,000; Full time

Job summary

Industry Pathways Pty Ltd is seeking an experienced Sales Manager to lead a remote, inbound Course Advisor team and drive enrolments.

You'll report to the Director of Growth, coach and develop people, implement remote leadership protocols, and align sales activities with broader growth objectives across the organisation.

Beyond hitting targets, you will shape culture, optimize the customer journey and ensure an outstanding student experience while balancing accountability and outcomes.

Qualifications

• Demonstrated success in leading and developing high-performing sales teams.
• Experience managing remote teams, including maintaining engagement, visibility and performance.
• Strong experience in a B2C telephone-based inbound sales environment.
• Proven ability to drive sales performance through coaching and actionable feedback.
• Experience managing KPIs, conversion metrics and sales reporting.
• Strong commercial acumen and ability to translate performance data into practical actions.
• Excellent communication and stakeholder management skills.
• Experience with CRM platforms, preferably Salesforce.
• Balance people leadership with a strong focus on results.

Responsibilities

• Lead, coach and develop Course Advisors to achieve sales and enrolment targets.
• Establish remote leadership protocols, including regular 1-1s, team meetings and coaching conversations.
• Coach Course Advisors to manage inbound telephone enquiries confidently, follow established sales scripts and processes, understand prospective student needs and convert enquiries into enrolments.
• Monitor key sales metrics and analyse data to identify trends, opportunities and areas for improvement.
• Optimise sales processes, systems and CRM utilisation to improve efficiency and results.
• Enhance the customer journey to ensure prospective students receive an outstanding experience.
• Collaborate with leaders across the organisation to align sales strategies with broader growth objectives.
• Identify and implement initiatives that improve performance, scalability and long-term sustainability.

Skills

People leadership

Coaching

Remote leadership

Sales strategy

Inbound sales

KPI management

Stakeholder mgmt

Communication

Industry knowledge

Tools

Salesforce

Job description

If you're an experienced sales leader who enjoys developing people, creating accountability and turning potential into performance, this could be your next career move.

We're looking for a Sales Manager to play a pivotal role in our next phase of growth. This is an opportunity for an accomplished sales leader to manage and develop a remote team of Course Advisors, influence commercial outcomes and work closely with senior leaders to enhance the experience of prospective students.

The role is centred on leading a remote, telephone-based inbound sales team. Our Course Advisors manage enquiries from prospective students, guiding them through their options and helping them to take the next step towards their career goals.

We're not looking for someone who simply manages metrics and reports. We're looking for a people leader who understands how to build capability, coach effective sales conversations, create momentum and maintain engagement across a remote team, creating a culture of accountability and consistently strong results.

If you're ready to move beyond managing day-to-day sales activity and become a leader who shapes culture, performance and growth, we'd love to hear from you.

What you'll be doing

Reporting to the Director of Growth, you'll bring together people leadership, sales strategy and operational excellence to drive team performance and support business growth.

Your focus will include:

• Leading, coaching and developing a team of Course Advisors to achieve sales and enrolment targets.
• Establishing remote leadership protocols, including regular 1-1’s, team meetings and coaching conversations.
• Coaching Course Advisors to manage inbound telephone enquiries confidently, follow established sales scripts and processes, understand prospective student needs and convert enquiries into enrolments.
• Monitoring key sales metrics and analysing data to identify trends, opportunities and areas for improvement.
• Optimising sales processes, systems and CRM utilisation to improve efficiency and results.
• Enhancing the customer journey to ensure prospective students receive an outstanding experience.
• Collaborating with leaders across the organisation to align sales strategies with broader growth objectives.
• Identifying and implementing initiatives that improve performance, scalability and long-term sustainability.

What you'll bring

You're commercially minded, passionate about developing people and understand that strong sales performance is built through effective leadership, coaching and accountability.

Ideally, you'll bring:

• Demonstrated success in leading and developing high-performing sales teams.
• Confidence and experience managing remote teams, including maintaining engagement, visibility and performance
• Strong experience within a B2C telephone based in-bound sales environment.
• A proven ability to drive sales performance through call coaching, giving actionable feedback and improving enrolment outcomes.
• Experience managing KPIs, conversion metrics and sales reporting.
• Strong commercial acumen and the ability to translate performance data into practical actions.
• Excellent communication and stakeholder management skills.
• Experience with CRM platforms, preferably Salesforce.
• The ability to balance people leadership with a strong focus on results.

You may already be leading a sales function or be an experienced Senior Team Leader ready to take the next step into a broader leadership role.

Experience in education, training, healthcare or other service-based industries would be advantageous. Most importantly, we're interested in your leadership capability, your ability to build high-performing teams and the impact you can have on both people and performance.

A little about us

We are a growing education organisation committed to helping individuals access training and learning opportunities that create meaningful career outcomes.

Our success is built on quality, innovation and a genuine commitment to student success. As we continue to grow, we are seeking people who thrive in fast-paced environments, embrace continuous improvement and enjoy contributing to something bigger than themselves.

We value leaders who take ownership, support their teams, look for better ways of doing things and bring a practical, positive approach to challenges.

Ready for your next step?

If you're looking for a role where you can combine your sales leadership expertise with meaningful people development and help shape the performance of a growing organisation, this is an opportunity worth exploring.

Industry Pathways Group, is an equal opportunity employer and welcomes applications from all suitably qualified candidates. We are committed to building a diverse, inclusive and culturally safe workplace that reflects the communities we serve.

We are dedicated to creating an environment where everyone feels valued, respected and supported and where diversity of background, culture, identity and experience is recognised and celebrated. As an education provider, we are committed to maintaining a child safe learning environment that promotes the wellbeing, safety and inclusion of all students, including young people and vulnerable learners.

Australian Paramedical College (Industry Pathways Pty Ltd, RTO 32513)