Sales Internal Support – Power Transmission Specialist

Sumitomo (SHI) Hansen Australia Pty Ltd; Blacktown; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sumitomo (SHI) Hansen Australia Pty Ltd in Sydney is seeking a Sales - Internal Support to assist the Sales and Operations teams. The role focuses on delivering outstanding customer service, handling quotations, and coordinating orders to meet customer expectations.

You will maintain CRM/ERP data and support multiple accounts with a solutions-focused approach. The ideal candidate has strong technical understanding of power transmission products, five years in sales support or customer service,

Qualifications

• Strong technical aptitude for power transmission products.
• Minimum of 5+ years’ experience in sales support or customer service roles.
• Experience in data entry, manufacturing or administration support role.
• Experience coordinating quotations, orders and customer inquiries.

Responsibilities

• Serve as a point of contact between customers, sales team, suppliers and production providing professional, responsive, and solutions-focused support.
• Prepare and coordinate quotations, correspondence, and other sales support tasks as required.
• Assist the Sales team with account/client requests & job requirements.
• Respond to customer calls, emails, pricing and delivery enquiries, product questions, general support requests, and order-related enquiries
• Create and maintain accurate information within the CRM and ERP systems through each stage of the sales and order process.
• Processing and coordinating customer orders from receipt through to delivery.

Skills

Technical aptitude

Customer service

Telephone communication

Multi-tasking

Pricing & margins

Power transmission knowledge

Problem-solving

CRM/ERP

Tools

CRM

ERP

Job description

Sumitomo (SHI) Hansen Australia Pty Ltd in Sydney is seeking a Sales - Internal Support to assist the Sales and Operations teams. The role focuses on delivering outstanding customer service, handling quotations, and coordinating orders to meet customer expectations.

You will maintain CRM/ERP data and support multiple accounts with a solutions-focused approach. The ideal candidate has strong technical understanding of power transmission products, five years in sales support or customer service,