Customer Service Representative / Internal Sales

Elton Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training & development

Generous remuneration package

Company events

Job summary

Elton Group, based in Melbourne, is seeking a Customer Service Representative/Internal Sales to support architects, designers, builders and distributors. You will manage customer enquiries, provide tailored solutions, and coordinate orders from material allocation to delivery, using HubSpot CRM and Sage X3.

The role requires experience in a similar position and offers a permanent full-time engagement with 5 days onsite at our Springvale office, with growth opportunities and a supportive team

Qualifications

• Experience in a similar role or industry is a mandatory requirement.
• Ability to handle customer enquiries via phone and email with professionalism.
• Experience using HubSpot CRM and Sage X3 for sales and production coordination.

Responsibilities

• Act as primary contact for customer enquiries via phone and email.
• Manage sales order process using HubSpot CRM and Sage X3, including pricing and ETAs.
• Coordinate orders from material allocation through to production and delivery.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

HubSpot CRM

Sage X3

Job description

Customer Service Representative / Internal Sales

ELTON GROUPis a supplier of high-quality interior architectural products throughout Australia and overseas, specialising in timber veneers, plywood and other panel products.

To support the growth we are experiencing, we have an opportunity for a dedicated and professional Customer Service Representative/Internal Sales with experience in a similar role or industry to join our team!

About the role

Customer Engagement & First Point of Contact: Act as the primary contact for customer enquiries, providing professional support via phone and email.

Exceptional Customer Service: Deliver tailored solutions and exceptional service to architects, designers, builders, developers, cabinet makers, shopfitters, distributors, and retail customers.

Sales Order Management: Manage the sales order process using HubSpot CRM and Sage X3, including pricing, order entry, cash sales, ETAs

Production Order Management: Manage the Production order process using Sage X3, including pricing, order entry, and ETAs.

Sales Support & Lead Management: Qualify enquiries, support the sales process, and ensure opportunities are assigned and followed up.

Sales Conversion: Convert enquiries into sales through product advice, quotations, and proactive follow-up.

Production & Material Coordination: Coordinate customer orders from material allocation through to production and delivery.

Customer Communication: Keep customers informed on order progress, lead times, and delivery updates.

Cross-Functional Collaboration: Work closely with Sales, Operations, Production, Warehouse, and Finance to ensure seamless order fulfilment.

CRM & Data Integrity: Maintain accurate customer, quote, and order information within HubSpot and Sage X3.

Continuous Improvement: Contribute to process improvements that enhance customer service and operational efficiency.

About you

Experience in a similar role or industry is a mandatory requirement.

If you have exceptional customer service and communication skills, attention to detail and enjoy teamwork, you will be a great fit with our team.

Working with CRM systems highly regarded (Hubspot preferred).

What's on offer

You will be supported with training and development opportunities, generous remuneration package and other benefits.

Our diverse team has a genuine commitment to team work, collaboration and inclusion. You also have the option to participate in company events, team activities, social opportunities and network at local industry events.

This is a permanent full-time opportunity working 5 days in our architecturally designed office in Springvale with onsite parking available. Due to the high interaction and collaboration required within and across the teams, this position is based 5 days onsite and is available for an immediate start.

During our interview process, you will also have the opportunity to meet the team and see if Elton Group's culture and work environment is a great fit for you too!

About us

Established in 1943 in Melbourne; Elton Group is a supplier of high-quality interior architectural products throughout Australia and overseas. Elton Group specialises in timber veneers, wallpapers and selected panel products.

Our strong focus in providing exceptional customer experiences has established us as industry leaders in both Australian and international markets.

For further information about us, refer to our website: www.eltongroup.com