Sales Co-worker (Self Serve Warehouse)

Inter IKEA Systems B.V.; Sydney; On-site; AUD 39,000 - 43,000; Part time

Benefits offered by this job

5 weeks annual leave

Parental leave

EAP program

15% Co-worker discount

Meals provided

Uniform provided

Free parking

Bonus programme

Benefits membership

Co-worker loyalty super

Job summary

Inter IKEA Systems B.V. is seeking a Sales Co-worker for our Self Serve Warehouse & Outdoor department in Sydney.

The role combines customer service, active selling, stock handling and daily operational tasks in a physically active retail environment. You should have experience in customer service, retail sales, warehousing, logistics, trade or related fields, and be comfortable using handheld devices, computers and digital systems to complete daily tasks.

Qualifications

• Previous experience in customer service, retail sales, warehousing, logistics, trade, hardware or other physically active environments.
• Passionate about creating a positive customer experience and helping customers find the right products and services.
• Confident engaging with customers, preparing delivery orders and actively selling IKEA products and services.

Responsibilities

• Serving customers by understanding their needs, providing product advice, supporting delivery orders and actively selling the IKEA range.
• Preparing, replenishing and condensing stock to ensure products are available and presented correctly for customers.
• Moving pallets and handling stock safely using approved lifting techniques and mechanical aids.
• Maintaining the Outdoor and Self Serve Warehouse areas to ensure they are safe, tidy, fully stocked and ready for trade.
• Processing customer returns, checking for damages and returning saleable products to stock.

Skills

Customer service

Retail sales

Warehousing

Logistics

Trade

Hardware

Handheld devices

Computers

Digital systems

Tools

Handheld devices

Computers

Digital systems

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Candidate profile (title) What you need to know

Candidate profile (text) - Default language Working at IKEA has its benefits and rewards:

• $29.65 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent Part-time 50hrs/fortnight
• The internal job title for this role is Sales Co-worker
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
• This role requires availability to work store operating hours as listed below:
  • o Sunday to Wednesday 8:00am to 8:00pm
  • o Thursday to Saturday 8:00am to 9:30pm

Key responsibilities (title) Who you are

As a Sales Co-worker in our Self Serve Warehouse & Outdoor department, you enjoy a role that combines customer service, active selling, stock handling and daily operational tasks. You are comfortable working in a physically active retail environment, helping customers with their purchases while ensuring stock is available, organised and ready for sale.

You are or have:

• Previous experience in customer service, retail sales, warehousing, logistics, trade, hardware or other physically active environments.
• Passionate about creating a positive customer experience and helping customers find the right products and services.
• Confident engaging with customers, preparing delivery orders and actively selling IKEA products and services.
• Physically capable of repetitive manual handling, able to stand for up to 8-hours per-shift and walk approximately 15,000 and moving stock using mechanical aids.
• Comfortable using computers, handheld devices and digital systems to complete daily operational tasks.
• A strong team player who can work independently while contributing to a collaborative environment.
• Detail-oriented with the ability to maintain safe, organised and well-stocked sales and warehouse areas.
• Interested in developing your retail career, with the ambition to take on additional responsibilities and future leadership opportunities.

Team vision ( title) About this work area

As Sales Co-worker in the Self Serve Warehouse & Outdoor department, your responsibilities will include:

• Serving customers by understanding their needs, providing product advice, supporting delivery orders and actively selling the IKEA range.
• Preparing, replenishing and condensing stock to ensure products are available and presented correctly for customers.
• Moving pallets and handling stock safely using approved lifting techniques and mechanical aids.
• Maintaining the Outdoor and Self Serve Warehouse areas to ensure they are safe, tidy, fully stocked and ready for trade.
• Processing customer returns, checking for damages and returning saleable products to stock.
• Work closely with your team and other departments to build an inclusive, collaborative environment.

Let's connect Our team within IKEA

Let´s connect At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing