Customer Service Co-worker

Inter IKEA Systems B.V.; City of Melbourne; On-site; AUD 23,000 - 24,000; Part time

Benefits offered by this job

5 weeks paid annual leave

Paid parental leave

15% co-worker discount

Uniform provided

Co-worker parking

Meal subsidies

Job summary

Inter IKEA Systems B.V. is seeking a Customer Co-worker in Melbourne to deliver friendly, efficient service and support customers across checkout, deliveries, and returns. You will engage with customers, process transactions, and contribute to a positive shopping experience.

You will work in a rotating roster, including days, evenings and weekends, with training and a Welcome induction provided. This permanent part-time role offers benefits and opportunities to grow within IKEA’s global culture.

Qualifications

• Experience in customer service preferred.
• Ability to handle cash and payments accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Greet visitors and provide friendly, efficient information.
• Ensure products entering the store are paid for.
• Assist in customer relations and resolving issues.
• Support home delivery bookings and click-and-collect processes.
• Process returns and escalate when needed.
• Maintain accurate records in the system.

Skills

Customer service

Communication

Cash handling

Problem solving

Tools

POS system

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Our team within IKEA

- Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).


• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more


• Rosters published 4 weeks in advance.


• 15% Co-worker discount


• Subsidised meals and complimentary drinks in our Co-worker restaurant


• Free uniforms provided


• Free Co-worker parking


• Bonus programme (where eligible)


• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)


• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)


• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

• These positions are temporary part‑time roles, offering 30 hours per fortnight. The contracts are scheduled to conclude in April 2027.


• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).


• To be considered for this role you will be required to attend a group interview on Thursday 1st of October.


• If you are successful for this role, you will be required to attend a 2‑day Welcome induction.

About this work area

As Customer Co-worker your responsibilities will include, but are not limited to:

• Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.


• Securing that all products passing through the entrance are paid for.


• Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.


• Supporting customers booking their home delivery and collecting their click and collect.


• Processing returns and resolving customer issues, recognising when to elevate to someone with higher authorization.


• Handling cash and card payments in a reliable, efficient, accurate and friendly way.


• Recording information accurately in the system so we can continually make improvements to the customer shopping experience.


• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

Who you are

As a Customer Co-worker you are:

• Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.


• Able to remain calm when faced with challenging situations and are pro‑active to find solutions.


• Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.


• Able to work closely with your team and other departments or work independently.


• Able to prioritise tasks in a fast‑paced environment.


• Demonstrate excellent communication skills and basic computer and systems literacy.

We need people like you

At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home‑furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co‑workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values


• Being your unique self, while respecting and including others


• A passion for home furnishing


• Performing & delivering while learning & developing