Sales Associate

Richemont; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Chloé at Sydney boutique, Richemont, is seeking a Sales Associate to warmly welcome guests, act as a trusted advisor, and deliver a seamless, high-touch shopping experience.

Ideal candidates bring luxury retail experience, strong communication, and a passion for exceeding targets. You will collaborate with the team to maintain a luxurious store environment and drive sales across channels.

Qualifications

• Experience in luxury retail with a proven sales track record.
• Strong teamwork and communication abilities.
• Passion for exceeding targets and clienteling techniques.

Responsibilities

• Cultivate relationships with clients through personalised service and proactive communication.
• Identify high-potential clients, drive sales, and retain clientele.
• Manage client appointments and follow up inquiries for exceptional service.
• Serve as brand ambassador across all channels and master omnichannel tools.
• Maintain visual merchandising standards and brand guidelines in-store.
• Support inventory, loss prevention and daily store operations.

Skills

Luxury retail

Communication

Interpersonal skills

CRM / clienteling

Customer service

Operational excellence

Sales targets

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

BE PART OF HISTORY!Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We're seeking a Sales Associate to embody our brand and create a truly exceptional shopping destination.

HOW WILL YOU MAKE AN IMPACT?

A Chloé Sales Associate is an ambassador of the Maison, who actively welcomes every guest into the Chloé family. Your role is to act as a trusted advisor and a reliable team player that thrives to provide the most seamless client experience whilst delivering sales productivity.

• Client Relationship Management:

  • Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication.

  • Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.

  • Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.

• Omnichannel Business Partnership:

  • Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels.

  • Drive sales by mastering omnichannel tools and providing seamless customer experiences.

  • Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.

• Operational Excellence:

  • Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.

  • Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.

  • Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• An experienced Sales Associate/ Stylist with a proven track record in luxury retail.

• A strong team player with excellent communication and interpersonal skills.

• A results-oriented individual with a passion for exceeding targets.

• Deep understanding of CRM strategies and clienteling techniques.

• An individual committed to providing exceptional customer service and building lasting relationships.

• Strong operational skills and attention to detail.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloé community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers:

• Initial screening call with Richemont Talent Team

• Interview with the Hiring Manager

• Interview with the HR Manager

• Interview with the Regional Team

#Richemont #WeCraftTheFuture