Sales Assistant/Store Manager

The Trophy Superstore; Brisbane; On-site; AUD 45,000 - 55,000; Full time

Job summary

The Trophy Superstore in Brisbane’s Underwood store is seeking a dedicated Sales Assistant/Store Manager to deliver a high-quality in-store and remote experience for trophy, award, and custom product orders.

You will greet customers, understand needs, answer calls, manage emails, and coordinate stock with suppliers while maintaining an orderly showroom and accurate sales entries. Training will be provided, with growth opportunities within the business.

Qualifications

• Retail or customer service experience preferred (not essential).
• Must be an Australian citizen or permanent resident.
• Training on products and systems.
• Opportunity to grow within the business.

Responsibilities

• Greet and assist customers in showroom with product knowledge.
• Understand customer needs and recommend suitable products.
• Answer incoming phone calls and respond to customer enquiries.
• Manage and reply to emails in a timely and professional manner.
• Manage inventory requirements and liaise with suppliers.
• Provide quotes and basic product guidance (training provided).
• Maintain a clean, organised, and presentable showroom.
• Ensure orders are entered correctly in the internal sales system and stock is ordered correctly.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Multitasking

Computer proficiency

Tools

Inventory management system

Sales software

Job description

The Trophy Superstore is a growing Trophy and Awards business. The business has recently expanded both within Brisbane and Interstate, and we are looking to add a dedicated Sales Assistant/Store Manager in our Underwood store.

This is a customer-facing role focused on delivering a high-quality in-store and remote experience for clients ordering trophies, awards, and custom products. The role will also require ordering of stock and management of inventory.

Key responsibilities

Greet and assist customers in the showroom with a strong knowledge of our products and services

Understand customer needs and recommend suitable products

Answer incoming phone calls and respond to customer enquiries

Manage and reply to emails in a timely and professional manner

Manage inventory requirements and liaise with suppliers

Provide quotes and basic product guidance (training provided)

Maintain a clean, organised, and presentable showroom

Maintain the internal sales system ensuring that all orders are entered correctly and stock is ordered correctly

About you

Ability to work under pressure.

High attention to detail.

Excellent organisational skills.

Strong communication and interpersonal skills

Friendly, confident, and professional manner.

Ability to multitask across in-store customers, phone, and email.

Comfortable proficiency with common computer programs and applications.

Retail or customer service experience preferred (not essential).

Must be an Australian citizen or permanent resident.

Supportive small team environment.

Fun, fast-paced environment.

Training on products and systems.

Opportunity to grow within the business.