Sales Assistant

The Trophy Superstore; Brisbane; Sur place; AUD 42 000 - 62 000; Plein temps

Résumé du poste

The Trophy Superstore in Brisbane is seeking a dedicated Sales Assistant/Store Manager for our Underwood store. You will greet customers, advise on trophies, awards and custom products, handle quotes, and oversee stock ordering and inventory.

This role requires strong communication, attention to detail, and the ability to multitask across in-store, phone and email channels. Training will be provided, and there is opportunity for growth within the business in a fast-paced, supportive team

Qualifications

• Customer service experience preferred in retail.
• Strong communication and interpersonal skills are essential.
• Excellent organisational skills and attention to detail.
• Ability to work under pressure and stay composed.
• Friendly, confident and professional manner is important.
• Able to multitask across in-store, phone and email channels.

Responsabilités

• Greet and assist customers in the showroom with product knowledge.
• Understand customer needs and recommend suitable products.
• Handle incoming calls and respond to customer enquiries.
• Manage emails in a timely and professional manner.
• Monitor inventory and liaise with suppliers for stock orders.
• Provide quotes and basic product guidance (training provided).
• Maintain a clean, organised showroom and ensure storefront presentation.
• Use the internal sales system to enter orders and manage stock.

Connaissances

Customer service

Communication skills

Organisational skills

Multitasking

Description du poste

The Trophy Superstore is a growing Trophy and Awards business. The business has recently expanded both within Brisbane and Interstate, and we are looking to add a dedicated Sales Assistant/Store Manager in our Underwood store.

This is a customer-facing role focused on delivering a high-quality in-store and remote experience for clients ordering trophies, awards, and custom products. The role will also require ordering of stock and management of inventory.

Key responsibilities

Greet and assist customers in the showroom with a strong knowledge of our products and services

Understand customer needs and recommend suitable products

Answer incoming phone calls and respond to customer enquiries

Manage and reply to emails in a timely and professional manner

Manage inventory requirements and liaise with suppliers

Provide quotes and basic product guidance (training provided)

Maintain a clean, organised, and presentable showroom

Maintain the internal sales system ensuring that all orders are entered correctly and stock is ordered correctly

About you

Ability to work under pressure.

High attention to detail.

Excellent organisational skills.

Strong communication and interpersonal skills

Friendly, confident, and professional manner.

Ability to multitask across in-store customers, phone, and email.

Comfortable proficiency with common computer programs and applications.

Retail or customer service experience preferred (not essential).

Must be an Australian citizen or permanent resident.

Supportive small team environment.

Fun, fast-paced environment.

Training on products and systems.

Opportunity to grow within the business.