Sales Advisor

Youi Insurance; Sunshine Coast Regional; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Clear pay incentives

22 days annual leave

Food trucks & energy

Coaching & growth

Wellbeing benefits

Discounted gym access

Discounted Youi insurance

Job summary

Youi Insurance in Australia is looking for a full-time in-office sales role in Sippy Downs. You’ll spend the day speaking with customers who’ve started a quote, helping them understand options and guiding them to the right cover.

You'll read policy information, handle objections, and work toward sales targets with ongoing training and coaching. 22 days annual leave and incentives are on offer, with career growth through leadership pathways.

Qualifications

• Customer-focused communication skills
• Ability to build rapport with diverse customers
• Resilience and positive attitude in face of objections

Responsibilities

• Speak with customers on the phone and help them understand and choose the right cover
• Read and interpret policy information in real time, explaining cover and costs clearly
• Navigate multiple systems while managing customer information accurately
• Work towards individual and team sales targets while building strong sales habits
• Develop sales capability through regular training, coaching and ongoing feedback

Job description

You’ll love this role if you’re naturally good with people, enjoy working towards goals and want your effort to influence what you earn.

You’ll spend most of your day speaking with customers who’ve already started a quote, so you’re not cold calling or searching for leads. Instead, your focus is understanding what matters to each customer, explaining their options clearly and helping them navigate the cover that’s right for them.

Some conversations are straightforward. Others take resilience, confidence and the ability to work through questions or objections. In this role, you’ll work towards clear goals while doing what you do best: building rapport, solving problems and seeing your effort reflected in your results.

You won’t be expected to figure it all out on your own. You’ll receive paid training, then ongoing coaching and feedback several times a week to keep building your confidence and sales skills. Learning how to handle objections, bounce back from the "no's" and keep improving is all part of the role, and you’ll have leaders who genuinely invest in helping you reach a level you may not have thought possible.

As your capability grows, so does your opportunity to earn through our performance incentive program. Many of our leaders started in this role, so if you’re willing to learn and keep improving, you’ll find genuine opportunities to grow your career here.

What You'll Be Doing

• A full-time role in-office at Sippy Downs
• Speak with customers on the phone and help them understand and choose the right cover
• Build rapport, uncover customer needs learn how to guide conversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Navigate multiple systems while managing customer information accurately
• Work towards individual and team sales targets while building strong sales habits
• Learn how to handle objections and turn challenging conversations into positive outcomes
• Develop your sales capability through regular training, coaching and ongoing feedback

What Great Looks Like

• Enjoy working towards goals and taking ownership of your results
• Are motivated by achievement and continuous improvement
• Communicate confidently and build trust quickly with customers
• Stay resilient and positive when conversations don't go your way
• Learn from feedback and look for opportunities to improve
• Take pride in delivering great customer outcomes while achieving strong sales results

What You'll Get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Why Youi

We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and recognition programs, so the impact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes.

We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.

Work that's a bit more you shaped.