Home Claims Advisor

Youi Insurance; Sunshine Coast Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Performance-based incentives

Annual salary reviews

22 days annual leave

Job summary

Youi Insurance is seeking a Claims Coordinator to manage multiple home claims from Sippy Downs in a full-time, in-office capacity. You will guide customers through the claims process, review documents and evidence, and coordinate repairs while keeping timelines on track.

The role emphasizes calm, professional communication with stressed customers, structured workflows, and accurate note-taking to ensure compliant claims handling. Paid training and ongoing support accompany growth opportunities.

Qualifications

• Notes clear, accurate and complete so others can follow the claim easily.
• Calm, professional communication with upset or stressed customers.

Responsibilities

• Manage multiple home claims at once through structured workflows and daily priorities.
• Explain next steps clearly to customers when they are stressed or uncertain.
• Review documents, quotes and reports to make fair decisions using policy and evidence.
• Coordinate repairs, chase trades and keep timelines moving.
• Keep notes clear and compliant for easy follow-up.

Skills

Organization

Communication

Empathy

Attention to detail

Multitasking

Job description

You'll love this role if you're used to juggling multiple files, chasing updates and keeping customers informed when timelines matter.

Maybe you're working in property management or real estate admin, organising repairs, following up trades, updating tenants or owners and keeping records tight so nothing slips through the cracks. In this role, that same rhythm continues, but the work carries more responsibility because you're guiding customers after damage to their home.

Most days involve managing several claims at once. You'll review documents, organise repairs, respond to customer calls and keep everything moving through structured workflows. Some customers will be calm. Others will be stressed because their home has been damaged. Staying organised, clear and steady matters just as much as empathy.

With paid training and ongoing support, you grow your capability while helping our customers get back on track.

What You'll Be Doing

• A full-time in-office role at Sippy Downs
• Managing multiple home claims at once through structured workflows and daily priorities
• Speaking with customers regularly, explaining next steps clearly when they may be stressed or uncertain
• Reviewing documents, quotes and reports to make fair decisions using policy and evidence
• Coordinating repairs, chasing trades and keeping timelines moving
• Keeping notes clear and accurate so claims remain compliant and easy to follow
• Switching between calls, emails and systems throughout the day while keeping work progressing

What Great Looks Like

• Notes are clear, accurate and complete so others can follow the claim easily
• Customers feel informed because updates are clear and consistent
• Claims keep moving because follow-ups happen early, not after delays occur
• Decisions are based on policy and evidence, not assumptions
• Calm, professional communication continues even when customers are upset or frustrated

If you can see yourself growing into this, you'll likely love it here.

What You'll Get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn't go to plan

Why Youi

We're here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most. It's also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We're a performance-driven business, and effort doesn't go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars. You'll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

It's work that's a bit more you-shaped.