Large Loss Home Claims Advisor

Youi Insurance; Sunshine Coast Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Performance incentives

Annual salary reviews

22 days annual leave

Volunteer leave

Food trucks and team celebrations

Wellbeing sessions and discounts

Job summary

Youi Insurance on the Sunshine Coast (Sippy Downs in-office) is seeking an experienced claims professional to manage a portfolio of large loss building and contents claims. You will review assessor and builder reports, applying policy to determine coverage decisions and guide customers through the claims process when homes are seriously damaged or destroyed.

In this role you will coordinate repairs, inspections and temporary accommodation arrangements, working closely with assessors, builders

Qualifications

• Experience managing building and contents insurance claims.
• Strong understanding of policy interpretation and claims processes.
• Ability to manage a portfolio of claims at different stages.
• Experience working with assessors, builders or repairers.
• High attention to detail with strong written and verbal communication.

Responsibilities

• Manage a portfolio of large loss building and contents claims.
• Review assessor and builder reports and apply policy to determine coverage decisions.
• Guide customers through the claims process when their home has been seriously damaged or destroyed.
• Coordinate repairs, inspections and temporary accommodation arrangements.
• Work closely with assessors, builders and suppliers to keep claims progressing.
• Maintain clear documentation while prioritising multiple claims at different stages.

Skills

Claims management

Policy interpretation

Communication

Documentation

stakeholder coordination

Job description

• A full-time role in-office at Sippy Downs, working Monday to Friday
• Manage a portfolio of large loss building and contents claims
• Review assessor and builder reports and apply policy to determine coverage decisions
• Guide customers through the claims process when their home has been seriously damaged or destroyed
• Coordinate repairs, inspections and temporary accommodation arrangements
• Work closely with assessors, builders and suppliers to keep claims progressing
• Maintain clear documentation while prioritising multiple claims at different stages

What you’ll have

• Experience managing building and contents insurance claims
• Confidence managing a portfolio of claims at different stages
• Strong understanding of policy interpretation and claims processes
• Experience working with assessors, builders or repairers
• High attention to detail with strong written and verbal communication
• Confidence using claims systems and managing competing priorities

What you’ll get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands‑on coaching helping many team members step into leadership roles across the business.

We’re a performance-driven business, and effort doesn’t go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars. You’ll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.