Sales Administrator (English & Mandarin Speaking)

Homart; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Homart Group seeks a Sales Administrator fluent in English and Mandarin to join the sales team. The role supports sales operations, processes orders, invoices and quotations, manages client databases and coordinates logistics to ensure smooth transactions across product lines.

You will liaise with customers and internal teams, maintain accurate records, and help generate sales reports for management. A fast-paced environment requires strong organisational skills and customer service orientation.

Qualifications

• Fluency in English and Mandarin (written and spoken).
• Experience in sales administration or similar administrative support role.
• Proficiency with Microsoft Office and CRM or sales management systems.

Responsibilities

• Process sales orders, invoices and quotations while maintaining accurate records and ensuring compliance with procedures.
• Provide administrative support to the sales team, including scheduling meetings and managing client databases.
• Coordinate logistics, delivery schedules and follow-up with customers to ensure satisfaction.

Skills

English & Mandarin

Sales administration experience

CRM systems

Tools

Microsoft Office

CRM software

Job description

Sales Administrator (English & Mandarin Speaking)

Homart Group is a leading Australian company specialising in the development, manufacturing and global marketing of high-quality, Australian-made health supplements, skincare, dairy, and pet supplements.

Building on a proud 34-year history, Homart has entered an exciting new chapter. In late 2024, we enhanced our portfolio by acquiring renowned heritage brands Thompson's Herbals and Thursday Plantation. To fast-track our direct-to-consumer (B2C) footprint, we also welcomed the premium wellness brand Salt Lab to the family at the end of 2025.

About the role

We are seeking a Sales Administrator (English & Mandarin Speaking) to join our high performing Sales Team. This is a full-time position that plays a vital role in supporting our sales operations and driving business efficiency. You will be the backbone of our sales department, ensuring smooth communication with our diverse client base and facilitating seamless transactions across our pharmaceutical product lines.

Key responsibilities

Process sales orders, invoices and quotations whilst maintaining accurate records and ensuring compliance with company procedures

Provide administrative support to the sales team, including scheduling meetings, managing correspondence and maintaining client databases

Act as a liaison between sales staff, customers and other departments, facilitating effective communication and problem resolution

Manage customer enquiries in both English and Mandarin, providing product information and addressing concerns in a timely manner

Prepare sales reports, performance analyses and documentation required for management review and decision-making

Maintain and update customer records, pricing lists and inventory information to ensure data accuracy

Coordinate logistics, delivery schedules and follow-up with customers to ensure satisfaction and repeat business

Support the sales team with administrative tasks including travel arrangements, expense reporting and document organisation

What we're looking for

Fluency in both English and Mandarin Chinese (written and spoken) with excellent communication skills

Proven experience in a sales administration or similar administrative support role within a fast-paced environment

Strong organisational skills with the ability to multitask, prioritise workload and meet tight deadlines

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with CRM or sales management systems

Excellent attention to detail and accuracy in data entry and record-keeping

Professional demeanour with strong customer service orientation and interpersonal skills

Ability to work independently and collaboratively within a team environment

Knowledge of pharmaceutical or healthcare industry preferred but not essential