Sales Administration Officer - Yatala

Reward Hospitality; Gold Coast City; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Staff discounts across major retailers

Onsite parking

Job summary

Reward Hospitality is seeking a motivated Sales Administration Officer to join our National Sales Administration Team at our head office in Yatala. You will drive seamless operations through managing customer portals, pricing, rebates, contracts, and sales analysis.

You’ll work Monday to Friday in a full-time role, collaborating across departments to support business growth with accurate data, strong customer focus, and a proactive problem-solving mindset.

Qualifications

• Proven ability to communicate clearly with internal stakeholders and customers.
• Analytical mindset with ability to generate insights from data.
• Strong organizational skills to multitask and meet SLAs.
• Collaborative approach to work with cross-functional teams.

Responsibilities

• Manage online customer portals, logins, approvers, product files, templates, and contract pricing.
• Maintain external customer platforms (e.g. Purchase Plus, Coupa, Zycus, Ariba) and manage catalogs.
• Prepare timely sales reporting and quarterly business reviews.
• Handle customer and territory manager inquiries via calls and high-volume emails.
• Analyse data to support commercial decisions and improve business outcomes.

Skills

Communication skills

Analytical thinking

Organizational skills

Team collaboration

Tools

Microsoft Excel

Cognos

Pronto

Coupa

Zycus

Ariba

Job description

As a leading distributor to the exciting & fast-paced hospitality industry, Reward Hospitality are game changers in their space. With 27 locations nationwide, Reward Hospitality offers a full-service solution to our customers with an unmatched product, service & digital offering.

At our centre, we're a large company with a very personal, small business feel. Our friendly community spirit is something that influences our day-to-day operations & our close-knit team are passionate about our business, and we are passionate about them too. We provide comprehensive training for staff to grow in their current roles and invaluable opportunities to build long term careers within Reward Hospitality.

Joining the Reward Hospitality family would give you the opportunity to get involved in the exciting & ever evolving world of hospitality, aged care, healthcare, education & mining industries. Our products are globally sourced, high quality, competitively priced, and our team are committed to designing, sourcing, and delivering the very best products and service to our customers. At every level of our company, you'll be working with talented & experienced individuals, in an inspiring, creative, and energetic work environment.

The Opportunity

We are seeking a motivated and adaptable Sales Administration Officer to join our highly collaborative National Sales Administration Team. This position will play a pivotal role in ensuring seamless operations and enhancing business outcomes through efficient management of customer portals, pricing, rebates, contracts, sales analysis, and reporting.

This is a full-time position working Monday to Friday based at our head office located in Yatala.

What you’ll be doing

Manage online customer portals, logins, approvers, product files, templates, contract pricing, assist in integrating new customers into portals/EDI systems and provide troubleshooting support to ensure seamless operations.

Manage accounts in Pronto (rep code conversions, customer territory conversions, market flags) in line with company policy and ensure conversions are actioned in correct accounting period.

Approve quotations, maintain new and existing contracts, rebates, special price agreements, and ensure correct value is loaded in Pronto.

Maintain external customer platforms (e.g. Purchase Plus, Coupa, Zycus, Ariba) manage product, images, and pricing catalogues, and conduct transactional reconciliations.

Manage Customer and Territory Manager account enquiries via inbound and outbound calls and high-volume ticket/email enquiries.

Prepare timely sales reporting, quarterly business reviews, analyse business evolution, sales growth and identify gaps in customer and segment penetration.

Analyse information to provide advice and make sound commercial decisions that enhance business outcomes.

Prepare and manage Customer Supply Agreements and Chemical & Dispenser Agreements, ensuring compliance with company terms and conditions, and monitor customer usage to maintain agreements.

Listen actively to internal and external customer feedback, identify customer’s needs, provide appropriate solutions and advice to ensure positive resolution and experience.

What We Seek

Intermediate knowledge and experience with Microsoft Excel

Experience with Business Intelligence tools (e.g. Cognos) with strong analytical skills for in-depth sales analysis.

Proficiency in data manipulation and development of commercial analysis to support business decisions.

Strong communication and the ability to engage effectively with sales management to make sound commercial decisions.

Ability to build and maintain strong customer relationships with a service-oriented approach.

Excellent organisational skills with the ability to multi-task and maintain service level agreements.

High attention to detail and capability to identify solutions and solve problems efficiently.

Self-motivation with a strong team focus and the ability to work collaboratively in a fast-paced environment.

This is a fantastic opportunity to join our company in a role that will offer rewarding challenges and exciting opportunities. If you enjoy working in a culture that is professional, collaborative and one where you can make a difference, then this is the place for you!

Why work for Reward Hospitality?

We are a forward thinking established business with strong values, and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.

Hybrid work model, with WFH opportunities once initial training requirements have been fulfilled

A friendly and supportive team environment

Staff discounts across major retailers and suppliers

Onsite parking