Sales Support Officer

Bidfood; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts on 6,000+ products

Workforce development programs

Corporate health plans

Employee Assistance Program (EAP)

Supportive team culture

Job summary

Bidfood Yatala is seeking a confident, customer‑focused Sales Support Officer to join our team. You’ll work with sales reps to ensure customers are well looked after and support sales activity across day-to-day tasks.

This daytime role suits a commercially minded, service‑driven candidate who can multitask, stay organised and learn internal software with full training provided.

Qualifications

• Strong communication and customer service abilities.
• Teamwork mindset and proactive attitude.
• Proficiency with Excel and data entry.
• Clear phone and email communication skills.
• Ability to multitask and stay organised in a fast-paced setting.
• Willingness to learn internal software with training.

Responsibilities

• Onboard customers and assign territories to account managers.
• Process POs and generate stock reports for national accounts.
• Maintain account data and update price files.
• Assist stakeholders with reports, inquiries and NPD.
• Report sales data from promotions and prepare documentation.

Skills

Communication skills

Teamwork

Excel

Phone skills

Customer service

Multitasking

Organised

Problem solving

Job description

Bidfood Yatala is looking for a confident and customer-focused individual to join our team as a dynamic Sales Support Officer to join our team.

Our sales support team is valued by customers for getting the details right, solving problems and building genuine relationships. If you enjoy connecting with people, supporting sales activity and working as part of a collaborative team, this could be a great opportunity for you.

About the role

This is a daytime position – and as an employer, we value the importance of balancing work with family and social life. We believe people do their best work when they feel supported, both on the job and beyond it.

The role would suit someone with a commercially minded, sales-driven approach, including anyone interested in progressing towards a sales representative role in the future.

You’ll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to:

• Customer onboarding and territory assignment to appropriate account managers
• Processing PO’s and providing out of stock reports to National account customers
• Account management and rep relief during extended break period/Leave
• Running sales reports and amending and updating Key customer price files.
• Assist key stake holders with reports and enquiries and NPD.
• Report sales data from promotional activities
• Document preparation, filing, emails, reports.
• Facilitate smooth processing of sales enquiries.
• Provide general administrative tasks with an emphasis on accuracy as required.
• Respond to queries via telephone, in person and by email in a professional and timely manner.
• Liaising with Purchasing and stock control to formulate Short dated clearance items
• Outbound sales calls and emails on clearance and Promotional Products

About you

You’re someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether it’s a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.

If you’ve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.

Skills and experience

• To thrive in this role, you’ll bring strong communication skills, a team mindset and confidence using both computers and phone systems.
• Administrative experience and knowledge of Excel
• Excellent phone and email communication skills
• Strong customer service mindset with a helpful attitude
• Confident using computers, with good typing speed and accuracy
• Comfortable learning new systems – full training provided on internal software
• Able to multitask and stay organised in a fast-paced environment
• Team-oriented with a proactive and solutions-focused approach
• Previous experience in customer service, administration, retail, call centres or other fast-paced environments highly regarded

About Bidfood Yatala

Bidfood Yatala is more than just part of Australia’s leading foodservice distributor – we’re a high-volume distribution centre servicing the fast-growing corridor between Brisbane and the Gold Coast. From national foodservice accounts and logistics partners to aged care, schools and hospitality venues, our team supports a wide and complex customer base with scale, speed and precision. We take pride in delivering efficient, reliable solutions for one of the busiest regions in Queensland.

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow

Ready to take the next step?

If this has got you thinking, we’d love to hear from you.

Please note only short listed candidates will be contacted.