Sales Administration Officer - Yatala

Reward Hospitality AU; Gold Coast City; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Onsite parking

Staff discounts

Job summary

Reward Hospitality AU is seeking a Sales Administration Officer to join our National Sales Administration Team. You will ensure seamless operations, manage customer portals, pricing and contracts, and deliver sales analysis and reports.

The role is full-time, based at our Yatala head office in a collaborative environment that values training, growth, and long-term careers within a dynamic hospitality-focused business.

Qualifications

• Intermediate knowledge of Microsoft Excel.
• Experience with BI tools (e.g., Cognos) and strong analytical skills.
• Proficiency in data manipulation and commercial analysis.
• Strong communication with sales management for commercial decisions.
• Ability to build and maintain strong customer relationships.
• Excellent organisational skills with multi-tasking and SLA focus.

Responsibilities

• Manage online customer portals, logins, approvers, product files and templates.
• Assist in integrating new customers into portals/EDI systems and provide troubleshooting.
• Manage accounts in Pronto (rep code conversions, territory conversions, market flags).
• Approve quotations and maintain contracts, rebates and pricing loads.
• Maintain external customer platforms (Purchase Plus, Coupa, Zycus, Ariba) including pricing catalogues.
• Handle customer and Territory Manager enquiries via calls and high-volume emails.
• Prepare timely sales reporting and quarterly business reviews.
• Analyse sales evolution and identify gaps in penetration.
• Provide data-driven commercial advice to enhance outcomes.
• Prepare and manage Customer Supply Agreements and monitor usage.

Skills

Microsoft Excel

Business Intelligence (Cognos)

Data analysis

Communication

Customer relationships

Tools

Pronto

Coupa

Zycus

Ariba

Job description

As a leading distributor to the exciting & fast-paced hospitality industry, Reward Hospitality are game changers in their space. With 27 locations nationwide, Reward Hospitality offers a full-service solution to our customers with an unmatched product, service & digital offering.

At our centre, we’re a large company with a very personal, small business feel. Our friendly community spirit is something that influences our day-to-day operations & our close-knit team are passionate about our business, and we are passionate about them too. We provide comprehensive training for staff to grow in their current roles and invaluable opportunities to build long term careers within Reward Hospitality.

Joining the Reward Hospitality family would give you the opportunity to get involved in the exciting & ever evolving world of hospitality, aged care, healthcare, education & mining industries. Our products are globally sourced, high quality, competitively priced, and our team are committed to designing, sourcing, and delivering the very best products and service to our customers. At every level of our company, you’ll be working with talented & experienced individuals, in an inspiring, creative, and energetic work environment.

The Opportunity

We are seeking a motivated and adaptable Sales Administration Officer to join our highly collaborative National Sales Administration Team. This position will play a pivotal role in ensuring seamless operations and enhancing business outcomes through efficient management of customer portals, pricing, rebates, contracts, sales analysis, and reporting.

This is a full-time position working Monday to Friday based at our head office located in Yatala.

What you’ll be doing

Manage online customer portals, logins, approvers, product files, templates, contract pricing, assist in integrating new customers into portals/EDI systems and provide troubleshooting support to ensure seamless operations.

Manage accounts in Pronto (rep code conversions, customer territory conversions, market flags) in line with company policy and ensure conversions are actioned in correct accounting period.

Approve quotations, maintain new and existing contracts, rebates, special price agreements, and ensure correct value is loaded in Pronto.

Maintain external customer platforms (e.g. Purchase Plus, Coupa, Zycus, Ariba) manage product, images, and pricing catalogues, and conduct transactional reconciliations.

Manage Customer and Territory Manager account enquiries via inbound and outbound calls and high-volume ticket/email enquiries.

Prepare timely sales reporting, quarterly business reviews, analyse business evolution, sales growth and identify gaps in customer and segment penetration.

Analyse information to provide advice and make sound commercial decisions that enhance business outcomes.

Prepare and manage Customer Supply Agreements and Chemical & Dispenser Agreements, ensuring compliance with company terms and conditions, and monitor customer usage to maintain agreements.

Listen actively to internal and external customer feedback, identify customer’s needs, provide appropriate solutions and advice to ensure positive resolution and experience.

What We Seek

Intermediate knowledge and experience with Microsoft Excel

Experience with Business Intelligence tools (e.g. Cognos) with strong analytical skills for in-depth sales analysis.

Proficiency in data manipulation and development of commercial analysis to support business decisions.

Strong communication and the ability to engage effectively with sales management to make sound commercial decisions.

Ability to build and maintain strong customer relationships with a service-oriented approach.

Excellent organisational skills with the ability to multi-task and maintain service level agreements.

High attention to detail and capability to identify solutions and solve problems efficiently.

Self-motivation with a strong team focus and the ability to work collaboratively in a fast-paced environment.

Why work for Reward Hospitality?

We are a forward thinking established business with strong values, and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.

Hybrid work model, with WFH opportunities once initial training requirements have been fulfilled

A friendly and supportive team environment

Staff discounts across major retailers and suppliers

Onsite parking

If you are interested, we'd love to hear from you!

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Do you have experience in a role which requires relationship management experience?
• How many years' experience do you have as a Sales Administration Officer?
• Do you have experience using Pronto?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience in administration?
• Which of the following Microsoft Office products are you experienced with?
• How much notice are you required to give your current employer?
• Do you have data entry experience?
• Why are you interested in this role?
• What is your annual salary expectation?

Reward Hospitality is Australia's largest distributor of non-food consumables to a range of industries such as hospitality, catering, health & aged care, education, contract cleaning, mining & construction. Reward operates out of 18 sites across Australia and is owned by The E.CF Group, based in Paris. The E.CF Group was incorporated in 1880 and has developed into Europe's leader in the distribution of small Equipment, Tabletop, Kitchenware and Consumables to the mid to high end Food Service customers across France, Belgium, Luxemburg, Switzerland, northern Italy and more recently branched out into Morocco, Dubai and Australasia. The E.CF Group including Reward Hospitality employs 1,350 staff and its economical turnover (including franchised stores and affiliates) is in excess of $400m pa. Reward Hospitality's national capability is unmatched and it takes pride in its unique offering to the Australian market setting new benchmarks for the rest of the industry to aspire too.

Reward Hospitality is Australia's largest distributor of non-food consumables to a range of industries such as hospitality, catering, health & aged care, education, contract cleaning, mining & construction. Reward operates out of 18 sites across Australia and is owned by The E.CF Group, based in Paris. The E.CF Group was incorporated in 1880 and has developed into Europe's leader in the distribution of small Equipment, Tabletop, Kitchenware and Consumables to the mid to high end Food Service customers across France, Belgium, Luxemburg, Switzerland, northern Italy and more recently branched out into Morocco, Dubai and Australasia. The E.CF Group including Reward Hospitality employs 1,350 staff and its economical turnover (including franchised stores and affiliates) is in excess of $400m pa. Reward Hospitality's national capability is unmatched and it takes pride in its unique offering to the Australian market setting new benchmarks for the rest of the industry to aspire too.

What can I earn as a Sales Administration Officer