Sales & Administration Officer

Batson Group; Horsham; On-site; AUD 65,000 - 90,000; Full time

Job summary

Network Mobility in Horsham, VIC, is seeking a full-time Sales & Administration Officer to join our friendly team. This role blends customer service, sales and admin, offering varied daily tasks and the chance to support customers with mobility and accessibility solutions.

You will handle enquiries, quotes, orders, invoicing and showroom presentation while providing high levels of personalised service. No prior experience required, training provided.

Responsibilities

• Respond to customer enquiries in person, over the phone and via email
• Assist customers with mobility, accessibility and disability support products
• Provide product information and assist with sales
• Prepare quotes and follow up customer enquiries
• Process orders, sales and hire enquiries
• Answer phones and manage general enquiries
• General administration and data entry
• Basic accounts, invoicing and payment processing
• Liaise with customers, suppliers and other professionals
• Assist with stock management and showroom presentation
• Maintain accurate customer records
• Support the wider team with day-to-day tasks
• Provide a high level of friendly and personalised customer service

Job description

We are looking for a full-time Sales & Administration Officer to join our friendly Horsham team.

This is a varied and rewarding role that combines customer service, sales and administration. You will be one of the friendly faces of our business, assisting customers with enquiries and helping them find the right products and solutions for their individual needs.

Your day-to-day responsibilities will include:

• Responding to customer enquiries in person, over the phone and via email
• Assisting customers with mobility, accessibility and disability support products
• Providing product information and assisting with sales
• Preparing quotes and following up customer enquiries
• Processing orders, sales and hire enquiries
• Answering phones and managing general enquiries
• General administration and data entry
• Basic accounts, invoicing and payment processing
• Liaising with customers, suppliers and other professionals
• Assisting with stock management and showroom presentation
• Maintaining accurate customer records
• Supporting the wider team with day-to-day tasks
• Providing a high level of friendly and personalised customer service

About You

We are looking for someone who is kind, caring and genuinely enjoys helping people.

You will ideally be:

• Friendly, approachable and professional
• Reliable, organised and punctual
• Confident communicating with customers face-to-face, over the phone and via email
• Comfortable using computers and learning new systems
• Able to manage multiple tasks and prioritise your workload
• Detail-oriented and able to maintain accurate records
• A positive person who is willing to learn
• Comfortable working independently while also being a strong team player
• Someone who takes pride in providing excellent customer service
• Interested in developing your knowledge of mobility and accessibility products

Previous experience in sales, administration, customer service, disability, aged care, healthcare or mobility will be highly regarded, however, we are more interested in finding the right person with the right attitude and values.

Essential Requirements

• Current Australian Driver's Licence
• Current Working with Children Check, or willingness to obtain
• NDIS Worker Screening Check, or willingness to obtain
• Strong communication and customer service skills
• Ability to work as part of a team

Why Join Network Mobility?

This is an opportunity to join a growing, family-owned local business where the work you do genuinely makes a difference.

You will be joining a team that values kindness, teamwork, personalised service and helping people achieve greater independence.

If you are looking for a rewarding role where you can build relationships with customers, learn new skills and become an important part of a local business, we would love to hear from you.